Can not get my BitLocker recovery key

Anonymous
2023-09-15T14:07:02+00:00

When going to https://account.microsoft.com/devices/recoverykey to get the BitLocker recovery keys of my device, I get an error saying:

"Sorry, something went wrong.

We're not sure what happened but refreshing the page may help, or try again in a little while.

TraceId: lBgh0JGs40W+tj6N.30.98"

Same thing when I would go to https://account.microsoft.com/devices and then click on "info & support" on my device that I need to recover after blue screening and then "Manage recovery keys", which basically takes me to the link mentioned at the top of this post.

This is very frustrating as I can't start working with my brand new laptop that just crashed on me from day 1.

Any reply from people trying if that link works for them is appreciated.

Windows for home | Windows 11 | Recovery and backup

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  1. Anonymous
    2023-09-16T19:22:36+00:00

    I have same problem. I bought Surface Go 3 and after restart it want key, but website isn't working.
    so.. I was happy with the new device just 2 hours.. :/

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  2. Anonymous
    2023-09-16T20:31:26+00:00

    I have this issue and I got this solved just now. I saw the same message in the recovery key page as the OP, but when I logged in with my work (school) account, I can find the device recovery key successfully. Maybe try to login to the MS account page with a different account

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  3. Anonymous
    2023-09-16T20:57:11+00:00

    It worked! Although it shouldn't have, for some reason it worked.

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  5. Anonymous
    2023-09-17T02:46:25+00:00

    I logged into two other Microsoft Accounts without the Bitlocker key and then switched back to the Microsoft Account that was previously showing the same error as the OP, and then the error disappeared and the keys appeared.

    But when I tried the above again, the same error occurred, fortunately, I took a screen shot in time.

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