This browser is no longer supported.
Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
When going to https://account.microsoft.com/devices/recoverykey to get the BitLocker recovery keys of my device, I get an error saying:
"Sorry, something went wrong.
We're not sure what happened but refreshing the page may help, or try again in a little while.
TraceId: lBgh0JGs40W+tj6N.30.98"
Same thing when I would go to https://account.microsoft.com/devices and then click on "info & support" on my device that I need to recover after blue screening and then "Manage recovery keys", which basically takes me to the link mentioned at the top of this post.
This is very frustrating as I can't start working with my brand new laptop that just crashed on me from day 1.
Any reply from people trying if that link works for them is appreciated.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(204.8, 96%, 29%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3END%3C/text%3E%3C/svg%3E)
Aayush Bhaiya,
What is the current state. If it is asking for a BitLocker recovery key and you cannot access your account then no you cannot use the laptop.
If you can still access the laptop depending if it is Home or Pro edition. Go to Control Panel > Device encryption (for Home) or Control Panel > BitLocker (for Pro) and print off the recover key for safe keeping just in case there is a problem and the recovery key is requested.
As I've updated my phone no. New bitlocker key cannot be accessed before 12th August
So will I be able to use my laptop till then?
Isn't it on your Microsoft account? Finding your BitLocker recovery key in Windows - Microsoft Support
I unable to get the bit locker recovery key anywhere
Trying that now thank you I’ll update on what happened in 24 hours
