Can not get my BitLocker recovery key

Anonymous
2023-09-15T14:07:02+00:00

When going to https://account.microsoft.com/devices/recoverykey to get the BitLocker recovery keys of my device, I get an error saying:

"Sorry, something went wrong.

We're not sure what happened but refreshing the page may help, or try again in a little while.

TraceId: lBgh0JGs40W+tj6N.30.98"

Same thing when I would go to https://account.microsoft.com/devices and then click on "info & support" on my device that I need to recover after blue screening and then "Manage recovery keys", which basically takes me to the link mentioned at the top of this post.

This is very frustrating as I can't start working with my brand new laptop that just crashed on me from day 1.

Any reply from people trying if that link works for them is appreciated.

Windows for home | Windows 11 | Recovery and backup

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2023-11-30T00:34:06+00:00

    I finally just had to break down and buy a new computer. Amazing. Thanks Microsoft. Well done.

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  2. Anonymous
    2023-11-29T22:46:48+00:00

    Still same issue.

    I tried all the workarounds, cleaning historial, cache, reseting edge to default, the two accounts switching method (all the versions) and nothing worked. I can't see the bitlocker key.

    It's incredible that after two months we don't have a fix for this bug, and no comments from MS about it.

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  3. Anonymous
    2023-11-29T17:52:55+00:00

    I'm having the same issue. Did Microsoft ever fix the old issue, or did everyone have to resort to a workaround?

    I've tried multiple accounts and multiple browsers but nothing works. I need to be able to access my laptop!

    I've also tried clearing my cache, resetting my password, etc. Multiple account sign-on doesn't work for me -- trying to sign on with a second account has me going through all the steps to sign in, but when I get to the account page, I'm still just signed in as the first account. I've tried clearing cache and logging in to one account as a time, but this doesn't resolve the issue. Chrome, Firefox and Edge all have the same problem.

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  4. Anonymous
    2023-11-28T04:53:01+00:00

    Lenovo pushed a bios update to my new laptop without telling me that I would need a "bitlocker key".

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  5. Anonymous
    2023-11-26T10:15:29+00:00

    Changing accounts didn't work for me, at the end I clicked change password while trying to access the account and after changing the password, the number appeared in my account.

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