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When going to https://account.microsoft.com/devices/recoverykey to get the BitLocker recovery keys of my device, I get an error saying:
"Sorry, something went wrong.
We're not sure what happened but refreshing the page may help, or try again in a little while.
TraceId: lBgh0JGs40W+tj6N.30.98"
Same thing when I would go to https://account.microsoft.com/devices and then click on "info & support" on my device that I need to recover after blue screening and then "Manage recovery keys", which basically takes me to the link mentioned at the top of this post.
This is very frustrating as I can't start working with my brand new laptop that just crashed on me from day 1.
Any reply from people trying if that link works for them is appreciated.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Same, since my computer automatically updated on the 15th, I have been unable to obtain the recovery key.
What makes me even more anxious is that the locked device was my working computer. I thought Microsoft would solve it soon but it's already Monday and they still haven't. I was forced to ask my boss for a day off because all the data was in the locked computer and I basically can't work.
Experiencing the same issue here, going to be saving to my password manager Bitwarden and adding name tags as I dualboot Windows 10 and 11 and also have a MIni PC as my desktop which also has Bitlocker.
I tried the mentioned workaround twice. Making two new accounts. Making the second account I did incognito in chrome without any add-ons enabled. Maybe it was luck, or maybe it affects the outcome. Not sure. But I have my keys now.
I do not see an error page on the new account, but when I switch back to the old one, where my bitlocker keys are supposed to be, I get the error again. Very annoying. Still locked out of my new laptop. Amazing.
Man, it saved me too much.. Thank you!!
