Can not get my BitLocker recovery key

Anonymous
2023-09-15T14:07:02+00:00

When going to https://account.microsoft.com/devices/recoverykey to get the BitLocker recovery keys of my device, I get an error saying:

"Sorry, something went wrong.

We're not sure what happened but refreshing the page may help, or try again in a little while.

TraceId: lBgh0JGs40W+tj6N.30.98"

Same thing when I would go to https://account.microsoft.com/devices and then click on "info & support" on my device that I need to recover after blue screening and then "Manage recovery keys", which basically takes me to the link mentioned at the top of this post.

This is very frustrating as I can't start working with my brand new laptop that just crashed on me from day 1.

Any reply from people trying if that link works for them is appreciated.

Windows for home | Windows 11 | Recovery and backup

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2023-09-17T05:47:46+00:00

    Not working for me. I used 2 other accounts and even created a new one.

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  2. Neil D 34,305 Reputation points Volunteer Moderator
    2024-07-13T14:24:43+00:00

    Aayush Bhaiya,

    What is the current state. If it is asking for a BitLocker recovery key and you cannot access your account then no you cannot use the laptop.

    If you can still access the laptop depending if it is Home or Pro edition. Go to Control Panel > Device encryption (for Home) or Control Panel > BitLocker (for Pro) and print off the recover key for safe keeping just in case there is a problem and the recovery key is requested.

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  3. Anonymous
    2023-09-17T08:17:44+00:00

    did that and it didn't work.

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  4. Anonymous
    2023-09-17T05:57:45+00:00

    I just reinstalled Windows 11(Beta but it doesn't matter for this problem as the problem is on the Microsoft web page) and having this same problem. I tried login with another account but it didn't get me past this problem.

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  5. Anonymous
    2023-09-16T19:22:36+00:00

    I have same problem. I bought Surface Go 3 and after restart it want key, but website isn't working.
    so.. I was happy with the new device just 2 hours.. :/

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