Clipboard problems (can not copy/paste) in Windows 11

Sounds good, thanks Kim. To be clear though, the mouse isn't a big deal for me, I'm not really trying to get a fix so much as the mouse is the easiest way I found to duplicate the issue.

If anything is needed, don't hesitate to ask.

Glen, I'll do my best and give it a try about the mouse. I had a very difficult time convincing them that many other users were having the same copy and paste issues as me. It took me almost 3 months to get escalated to level 3 support, once I got there the support was amazing, I was finally talking to somebody on the same level of me. As I said before I was a mainframe incident manager for a very large automotive company that supported Worldwide operations and grew up in IT, so I offered any assistance they may need to fix this issue. Since I have two P/C's one Windows 11 and one Windows 10 I was able to perform any restores, re-formats, or anything they asked to gather the necessary logs for them to review. Since you provided me with a fix, I'm now starting to move my data to the Windows 11 P/C. Just received a response this morning, I'll ask a favor and ask they look into your mouse issue. Below is their response. Thanks again

Service Request:  7034419756

Hello Kim,

I hope this email finds your well.

We are delighted to hear that the issue you were experiencing has been successfully resolved.

Your willingness to share the steps you took is greatly appreciated. It not only demonstrates your commitment to problem-solving but also provides us with valuable insights that we can share with our team and potentially assist others who may encounter a similar situation.

Regards,

Jasmindar Singh Guler

Excellent, and no worries. I'm glad I could contribute. Hopefully they can take the info and catch the bug. Since you have the open line of communication, would you mind passing the mouse part? I believe that will be their easiest method to reproduce the error.

Someone is going to have to dig deep into the pockets of the Microsoft budget, buy the Logitech M720 Triathlon Multi-Computer Wireless Mouse, and map a couple of keystrokes. You guys were talking about 72 hours, but mine would fail after 10-15 minutes!

It's my suspicion that the IoT capability of the service (bluetooth) combined with the mapping process (utilizing the ClipSVC in the back (assumedly)) would trigger the fight. Given the properties of the CD Platform, after the fight, the platform reboots, but something isn't cleaned up. Unfortunately, per the settings, after two fails, it throws in the towel.

While we're at it, have them do this on an device with onboard Intel and a separate NVIDIA graphics card so we can figure out why the OS becomes unusable. ;)

Thanks again Glen, still no issues. I sent your information on to Level 3 and the engineers, I'll let you know their response. Amazing work!

Thanks again

Dean, I received this procedure from Glen Decker, give it a try and let me know if this fixes your copy and paste problem. I made the change and I have had no problems for 5 days now. It appears to fix the problem and very easy to apply.

I hope it can help shine a light. You can follow the steps below. Some things to note, I've placed keystrokes in square brackets to indicate the keyboard touches, and the 'WIN' key refers to the Windows Key on the keyboard. (e.g. [ctrl+alt+del])

1. [Win + R] to open the Run Window
2. [services.msc] => [enter]
3. Click the 'Name' column heading to be sure the items are listed in alphabetical, A to Z.
4. Scroll down to find the item listed 'Connected Devices Platform Service'
5. Double-Click the item to open the properties window.
6. Change the 'Start-up Type' in the drop-down to 'Disabled'. Mine was set to 'Automatic (Delayed)'.
7. Reboot