All USB devices Disconnect randomly on Windows 11.

Anonymous
2023-10-09T03:59:17+00:00

All of my USB devices randomly disconnect and will sometimes reconnect on their own in 10-20 seconds. Other times when they do not reconnect I have to completely restart the PC to get devices back working. I have tried uninstalling drivers for the USB roothubs and devices with no luck of a fix. I have not seen this issue addressed elsewhere or corrected. Other instances have not been similar to mine and this issue was non existent before upgrading to Win11. I even did a repair install of Win11 with no luck either. Any help or fixes would be greatly appreciated.

Windows for home | Windows 11 | Devices and drivers

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  1. Anonymous
    2024-09-26T12:25:40+00:00

    I am having a similar issue although this is just affecting my mouse. At random times, even while actively using my computer, the mouse pointer will either freeze or vanish on the screen. The mouse will work again if I remove and reinsert the USB plug into the USB port or go into Device Manager and remove the mouse (and select uninstall driver) under Human Interface Devices. Plugging the mouse directly into the motherboard USB port doesn't seem to help (as opposed to plugging it into a USB hub).

    Checking the Windows System log, I see the following info:


    Driver exit RTD3.

     All the connected devices will now cause DeviceConnected events.


    The system session has transitioned from 10 to 12.

    Reason InputAccelerometer 

    BootId: 30


    These events line up with the time that the mouse stops working.

    Hopefully, this points to the cause of the mouse not working.

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  2. Anonymous
    2024-09-13T13:23:20+00:00

    Update:

    Still no disconnects since my last post. I am really starting to think it was my HyperX Haste 1 mouse at fault. I might switch back to see if the issue will reappear. If that will happen, than that is a strong indicator it was a hardware issue caused by that mouse [at least in my case].

    If anyone else can confirm that a USB device [try to remember what new USB device you started using before these issues appeared] causes these issues, then I think we got a resolution, or at least a strong lead to fixing this wretched issue.

    it might be the mouse. i have a razer basilix v3 pro mouse and razer black widow v4 keyboard. i saw a video where it said to delete root hub of usb in device manager then restart your pc as windows will reinstall it automatically. a second option which i did was disable usb legacy mode in bios. i still have disconnection problems but its less frequent. The last option is to turn pcie from auto to pcie 3 in bios. (Just a note, I only get disconnects when playing games such as Minecraft and elite dangerous.) i did get the mouse and keyboard around Christmas 2023 and the issues started around July for me.

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  3. Anonymous
    2024-09-13T13:13:02+00:00

    Update:

    Still no disconnects since my last post. I am really starting to think it was my HyperX Haste 1 mouse at fault. I might switch back to see if the issue will reappear. If that will happen, than that is a strong indicator it was a hardware issue caused by that mouse [at least in my case].

    If anyone else can confirm that a USB device [try to remember what new USB device you started using before these issues appeared] causes these issues, then I think we got a resolution, or at least a strong lead to fixing this wretched issue.

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  4. Anonymous
    2024-09-06T21:15:35+00:00

    Maybe is a Intel CPU + ASUS Motherboard problem.
    13th and 14th Intel cpu generation.

    I have i9 13900kf and Motherboard ASUS z790p

    I haven't usb problem from 3 weeks, but I have an random applications crash and "STATUS ACCESS VIOLATION" random internet problem. (random appears on all browser expecially when I'm browsing on Linkedin, Facebook, Upwork, Youtube and other social or website with services that require a constant input and output data traffic (as if suddendly the power to the network card stopped, like what happends with USB port)

    I found a Reddit post when other people have same problem and same cpu intel + asus mb.

    https://www.reddit.com/r/chrome/comments/1cy9twz/constant_crashes_on_chrome_status_access/On this post i found a interested link:

    https://community.intel.com/t5/Processors/June-2024-Guidance-regarding-Intel-Core-13th-and-14th-Gen-K-KF/m-p/1607807
    I
     don't know when I can change the voltage setting and I'm afraid of making mistrake and messing things up.

    MAYBE the usb issue and this issues are connected...

    When ASUS MB website will be online, I'll found a new BIOS update

    Crashes are from instability with intels 13-14th gen cpus

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  5. Anonymous
    2024-09-04T09:50:29+00:00

    I just noticed that since a few days 4-5 I haven't had one disconnect even though I use my front USB switch from time to time for my USB Sticks and external SSD.

    But as you said after, I won't consider this fixed since it might just reoccur at any time.

    I know that before this improvement, I had a day where it would happen a lot. It sometimes would go one after another. But after that day, it happened twice, then nothing...

    BTW, I don't know if I ever mentioned, but when my USB's disconnect even videos that are playing stop just until the USB's functionality is back. But this might just be a feature of the web/player.

    Well, hopefully this will slowly be resolved because it's an annoyance to work with and it's putting data at risk.

    KUDOS to everyone participating in this. I hope our headaches will go away soon.

    L.E.: My brother just made me realize that the issue might've been my HyperX Haste 1 mouse, because I've switched it back to an older mouse I had for years and it's coincidentally the same period that the issue stopped happening. I'll re-edit this comment or make a new one in case the issue starts happening again with this mouse.

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