Windows 11 23H2 installation fails

Anonymous

I have been trying, unsuccessfully, to update my Lenovo Thinkpad T490 to Windows 11. Last resort before going to some kind of paid solution is to throw this out to the community. Here's a summary of what I have tried already.

Windows has been not-so-gently nagging me to upgrade from Windows 10 to Windows 11 for at least 18 months and assures me that my computer can run it. There is about 32 GB free space on the hard drive. Drivers are up to date.

When I use the Update function from the Settings the update downloads and I am prompted to reboot. During the reboot, I can see the screen indicating the progress of the installation, but in the end the system is still in Windows 10. The message below is displayed in the Windows Update screen "There were some problems installing updates, but we’ll try again later. If you keep seeing this and want to search the web or contact support for information, this may help: (0x8007001f)"

When I use the Windows 11 Installation Assistant the update also downloads successfully, but the computer still boots back into Windows 10. The only difference is that the message in the Windows Update page in settings now references the code 0xc00000f0.

Similarly, if I use the media creation tool to create a .ISO file, the update downloads, but the installation still fails.

I have also tried updating from a clean reboot, removing the laptop from the docking station to ensure that no external devices (other than Logitech wireless mouse and keyboard) are connected, and uninstalled the McAfee antivirus program that my ISP provides.

I have also tried all of the suggested fixes and scans from this YouTube video: https://www.youtube.com/watch?v=1Pz52tUWNPU.

I'm out of ideas. If anyone can suggest further steps, I'd love to hear them.

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

Answer accepted by question author

Ramesh 181.6K Volunteer Moderator

There are a lot of unwanted/invalid profiles. Download and run del_unwanted_profiles.reg. Click Yes to confirm.

(As you've already backed up the key to "Profilebad.hive", go ahead and run the above registry fix without any hesitation.)

Re-run the Windows setup now.

0 comments

77 additional answers

Anonymous

Restart WDV with these customized tests:

[ ] 0x00002000 Invariant MDL checking for stack. 

[ ] 0x00004000 Invariant MDL checking for driver. 

[ ] 0x00008000 Power framework delay fuzzing. 

[ ] 0x00010000 Port/miniport interface checking. 

[ ] 0x00040000 Systematic low resources simulation. 

[ ] 0x00200000 NDIS/WIFI verification. 

[ ] 0x00800000 Kernel synchronization delay fuzzing. 

[ ] 0x01000000 VM switch verification. 

[ ] 0x02000000 Code integrity checks.

If there is no immediate crash then post verifier / querysettings results.

Report any major performance problems including very slow reboot.

For any BSOD post a new V2 share link into the newest post.

0 comments

Anonymous

2023-11-15T04:47:03+00:00

I have run WDV with the tests specified above. Restart was normal. No BSOD during an hour or so of checking email and browsing with Chrome. Here's the output from verifier/querysettings: https://1drv.ms/t/s!Aqwzn-IfCDADhM1V1Kqez60LThWmUA?e=DONnw8.
Was this answer helpful?

0 comments No comments

Anonymous

Please restart WDV with these customized tests:

[ ] 0x00000001 Special pool. 

[ ] 0x00000002 Force IRQL checking. 

[ ] 0x00000008 Pool tracking. 

[ ] 0x00000010 I/O verification. 

[ ] 0x00000020 Deadlock detection. 

[ ] 0x00000080 DMA checking. 

[ ] 0x00000100 Security checks. 

[ ] 0x00000800 Miscellaneous checks. 

[ ] 0x00020000 DDI compliance checking. 

[ ] 0x00080000 DDI compliance checking (additional). 

[ ] 0x00000200 Force pending I/O requests. 

[ ] 0x00000400 IRP logging.

If there is no immediate crash then post verifier / querysettings results.

Report any major performance problems including very slow reboot.

For any BSOD post a new V2 share link into the newest post.

0 comments

Anonymous

2023-11-14T22:02:32+00:00

I have turned on WDV. Machine has been running for about three hours with no BSOD. Here's the text file with the output from verifier/querysettings: https://1drv.ms/t/s!Aqwzn-IfCDADhM1UJAkUEdeeX9a7AQ?e=XQEbto.

What other types of tests should be run? The Windows Ten Forum page indicates only I/O verification, Force pending I/O requests, and IRP logging.
Was this answer helpful?

0 comments No comments