How to fix Windows 11 saying i'm not connected to the internet but apps and browsers connect and work?

Anonymous
2023-11-01T03:51:56+00:00

Windows 11 update is not working saying "We couldn't connect to the update service. We'll try again later, or you can check now. If it still doesn't work, make sure you're connected to the Internet." (I checked and the windows update service is running), I tried the windows troubleshooter for network and internet and it says "Looks like you aren't connected to the internet." but all apps and browsers connect to internet fine. Today I tried a repair install of the new 23H2 update from the ISO and no luck with that, the troubleshooter and windows update still say no connection to internet. What now?

Windows for home | Windows 11 | Internet and connectivity

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  1. Anonymous
    2024-03-29T20:31:44+00:00

    I ran the troubleshooter for updates ??????

    It is not possible to run any troubleshooter or update if you are not "seen" by Windows that you are connected !!!!!!

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  2. Anonymous
    2023-11-11T14:21:30+00:00

    I finally got my windows 11 update working again.

    The answer was in this thread. https://answers.microsoft.com/en-us/windows/forum/all/windows-update-we-couldnt-connect-to-the-update/9212ccdd-7b60-4f3e-9569-16d22bc10621

    I installed windows 11 in a virtual machine with the ISO from Microsoft's website then exported the "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\SystemCertificates" registry tree then exported it from the virtual machine, then imported it to my registry and it fixed windows update. Seems like Microsoft overlooked checking the system certificates with troubleshooter built in the settings. I also saved the system certificates .reg file in case windows 11 messes itself up again.

    *Edit*

    Never mind its still messed up I keep having to re-import the windows 11 System Certificates registry settings from a virtual machine into the main machine every week or so.

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  3. Anonymous
    2024-02-27T06:10:16+00:00

    Same problem occurred this morning on my PC.

    I SOLVED IT.

    Here are the steps in the order I took them:

    1. Restart PC
    2. Reset Network
    3. Turn off WiFi router for 30 seconds (give or take) while PC was on
    4. Turn on WiFi
    5. Restart PC

    After 5 minutes my PC was back online and it could see that it had an internet connection.

    I should also mention that my PC is connected via Ethernet to my router.

    Hope this helps someone else.

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  4. Anonymous
    2024-05-02T22:00:07+00:00

    I want to know why the hell Microsoft support hasn't resolved this problem when so many here are having this same issue? It existed for me in Windows 10 too.

    It seems like a typical MS tactic; they put stuff on the market they haven't thoroughly tested for problems such as this.

    Yet MS has added bells and whistles that I find annoying to productivity. Constantly reminding me of the MS store or responding with CoPilot when I do a Google search. And, making it difficult to download Google Play Store to my new laptop that came with Windows 11. Many of my former Google Play Store apps are not available in the MS Store for me to reinstall in my new laptop. All this doesn't make me feel warm and fuzzy toward MS. It seems to me MS is pushing our non-MS choices out of the market.

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  5. Anonymous
    2023-12-20T22:57:53+00:00

    I have had the same issue since 2 months yet and I am with Win 10. So back to W10 would not solve your problem

    It's really amazing and unbelievable that Microsoft support cannot solve such problem !!!!

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