"We couldn't connect to Microsoft family right now, so your family on this device might not be up to date. "

Anonymous
2024-02-08T20:59:07+00:00

I am trying to add another user to my computer system, but I get the message: "We couldn't connect to Microsoft family right now, so your family on this device might not be up to date. " How can I fix this?

Windows for home | Windows 10 | Family and online safety

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  1. Anonymous
    2024-04-05T09:30:49+00:00

    The same.. New fresh instsalation of Windows 10. Exact same error!

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  2. Anonymous
    2024-04-04T17:05:55+00:00

    Same here, i even reinstalled with w11

    The new laptop is listed, but still not working

    HELP!

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  3. Anonymous
    2024-03-27T10:19:41+00:00

    Same issue here. also on PC where I had my son previously set up on and have deleted the access on the PC in order to make some space on the SSD....also on the new Gaming Laptop not working.... come on microsoft! whats going on?

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  4. Anonymous
    2024-03-25T19:46:32+00:00

    Having exactly the same issue, wasted ages trying to allow my daughter access to my laptop.

    Cannot access the family section in accounts.

    Is anyone from Microsoft actually working to fix this?

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  5. Anonymous
    2024-02-10T07:48:23+00:00

    Hi

    Welcome to Microsoft community.

    I understand the issue you're experiencing with Microsoft Family. Here are several steps you can take to try and resolve this issue:

    1. Check Your Internet Connection: Make sure your device is connected to the internet. You can try opening a webpage to verify your connection.
    2. Check Microsoft Services Status: Sometimes, Microsoft services may be temporarily down. You can check the status of Microsoft services at https://portal.office.com/servicestatus.
    3. Disable Proxy or VPN: If you're using a VPN or proxy, try disabling it as these can sometimes interfere with Microsoft services.

    If none of these steps work, you may want to reach out to Microsoft Support for further assistance. They can provide more detailed instructions and help you troubleshoot the issue.

    Best regards

    Derrick Qian | Microsoft Community Support Specialist

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