Printer keeps going "offline" Windows 11

Anonymous
2024-02-18T09:07:50+00:00

My printer has worked fine until a month or two. Since then it keeps going offline. I have updated software drivers etc. I need to poke around with troubleshooters etc every time to get it to work. It's then fine for that session but the problem comes back every time i turn it off. Is there any solution to this?

Windows for home | Windows 11 | Devices and drivers

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  1. Anonymous
    2024-02-18T10:59:36+00:00

    Hello! I'm Jen, and I'd be happy to help you out with this issue.

    I'm sorry to hear you're experiencing this issue. Please check if you have Printer Offline mode enabled and make sure to turn it off. To do so, click Start > Settings > Bluetooth & devices > Printers & scanner > Choose your printer and click Open print queue.Under Printer, please ensure "Use Printer Offline" is not selected.Let me know how it goes. Thank you.

    I hope this information helps. If you have any questions, please let me know and I'll be glad to assist you further.

    Best Regards!

    Jen :)

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  2. Anonymous
    2024-02-19T17:17:36+00:00

    I have the same issue...your solution does not work.

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  3. Anonymous
    2024-02-26T19:02:37+00:00

    I am having the same issue. I have reinstalled HP Smart and the printer and I was able to scan once and now it is back to unavailable.

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  4. Anonymous
    2024-03-23T23:50:08+00:00

    Windows 11, printer goes offline after each print job. I have to unplug and replug it in each time. This is ridiculous. Tried HP Smart, have googled this issue multiple times but there is no long term solution.

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  5. Anonymous
    2024-03-25T07:09:20+00:00

    I have the same problem, and it just started recently. I have to do the same thing and restart, frustrating!!

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