Printer keeps going "offline" Windows 11

Anonymous
2024-02-18T09:07:50+00:00

My printer has worked fine until a month or two. Since then it keeps going offline. I have updated software drivers etc. I need to poke around with troubleshooters etc every time to get it to work. It's then fine for that session but the problem comes back every time i turn it off. Is there any solution to this?

Windows for home | Windows 11 | Devices and drivers

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  1. Anonymous
    2025-04-12T15:49:44+00:00

    Thanks. I will give that a try.

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  2. Anonymous
    2025-04-12T13:04:11+00:00

    I used the same solution.

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  3. Anonymous
    2025-04-12T10:57:30+00:00

    i had the same problem with my printer going offline, i use a VPN and since switching it off it seems to have cured the problem.

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  4. Anonymous
    2025-04-12T05:11:14+00:00

    Well I'm a simple soul, aged 78. I know how to turn the computer on and off, can use excel/Word, accounting programs, just get by. I have no idea what ports/networks/blue/yellow/red tooths/ wifi are, so useless telling me about these matters. I've never installed/removed a printer in my life. Still don't understand why when you download something you then need to install it, I would have thought downloading was sufficient, but I very rarely download anything, never set up an App as I don't know how to. So as nothing was working I took a leaf of faith, uninstalled the printer, then took 30 minutes to find where the bloody thing went couldn't find it and then it suddenly appeared, I somehow installed it and Wally, no more offline messages, it works!!! what a miracle.

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  5. Anonymous
    2025-04-11T10:14:51+00:00

    Thanks very much for this, I tried it but unfortunately it didn't work. I don't have a tcp/ip port, the port that my printer is attached to is WSD. I clicked on configure port, but a message came up, operation not supported.Thanks anyway.I suspect the problem was caused by a windows 11 update this week, it was working fine before this update.RegardsKevin

    Hi,

    I have had the same problem for a couple of months now and tried many suggestions with no luck, I run both Norton 360 and NordVpn. Then I found a suggestion to change my printers properties regarding port settings to use an ordinary tcp/ip port.

    In the printers properties - change properties - and port settings the initial port type set was a WSD port. I clicked "Add new Port" and was loocking for for a "Standard TCP/IP port" type but also found a "HP Standard TCP/IP port" type, so I choose that one (since I have a HP printer) and then selected this new port as the printers port to use.

    After this change it seems to work and the printer stays online and active.

    WSD port "Device Web Services or Web Services on Device (WSD) is a Microsoft API used to enable programmatic connections to web service-enabled devices such as printers, scanners, and file sharing. Such devices conform to the Devices Profile for Web Services"

    Thanks

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