Printer keeps going "offline" Windows 11

Anonymous
2024-02-18T09:07:50+00:00

My printer has worked fine until a month or two. Since then it keeps going offline. I have updated software drivers etc. I need to poke around with troubleshooters etc every time to get it to work. It's then fine for that session but the problem comes back every time i turn it off. Is there any solution to this?

Windows for home | Windows 11 | Devices and drivers

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  1. Anonymous
    2024-07-03T22:44:51+00:00

    I just discovered something new that I did twice today to try to return the printer back online. A lot of previously noted successes worked for me as well, but the offline message would return when trying to print.

    I tried the "Get Help" app again but went deeper for more troubleshooting options and came upon the option to "Restart the Wi-fi Adapter".

    I clicked on it and waited a bit until it was done. Then I went to HP Smart app to see if the printer was back online. It was and I was able to immediately print. It was successful twice today.

    I hope it sticks and I hope this will help others.

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  2. Anonymous
    2024-06-24T14:51:53+00:00

    This solution did not work for me either. I'm using an Epson Printer now and it is having the same "offline" issue that my HP printer had. This tells me it is a Windows issue not a printer issue.

    The only thing that works is for each session to turn the printer off, unplug it for 30 seconds, plug it back in and turn the printer on. But, whay should we have to do this everytime?

    Come on Microsoft; please resolve this issue!

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  3. Anonymous
    2024-06-21T08:19:18+00:00

    I have done this countless times. HP support tried too. The printer works on a windows 10 laptop but not on my Windows 11 PC, it will not connect. It can "see it" but tells me to turn it on in order to connect, it is turned on.

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  4. Anonymous
    2024-06-20T19:41:31+00:00

    I just had that happen to my HP printer. After a lot of searching here and on the HP site, I found a suggestion to restart the PC and unplug the printer, then plug the printer back in once the PC opens again. It worked. I can't say if it's a permanent fix at this point, since it does indeed sound like a Windows 11 problem. But if you need to access your printer, it can't hurt.

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  5. Anonymous
    2024-05-27T18:45:13+00:00

    Indeed, they should use their own technology to investigate...

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