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Since updating Windows 11 on my laptop, my Epson printer will not print, but laptop can find printer. Documents print from my mobile so I know it is not the printer. Drivers up to date on printer; no pending Windows updates.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
I performed a clean installation of Windows 11, but it didn't help. I still can't connect to the printer during the Epson driver installation, even though the computer can see it on the network. I'm fed up with this. Let me remind you that everything works fine on the second laptop with Windows 10.
FAO Microsoft- when are you going to sort this out??!!!!
I had the same problem - did all the following
Went to settings - apps - turned on share across devices.
Changed port setting --
Go to Start and type Devices and Printers
Right click the printer you want to update and select Printer Properties.
Click port tab - find new port & follow the prompts.
Cleared the print spooler - in task manager
I did it! I thought I was going to lose my mind. I tried installing the EPSON driver multiple times on Windows 11 with no success. On a laptop with Windows 10, I uninstalled the driver and decided to reinstall it there. I noticed that the MAC address and IP address of the printer are displayed normally, the installation completes successfully, and everything works fine. However, on Windows 11, the MAC address appears, but the IP address does not. Knowing the IP address (the one that appears during installation on Windows 10 or can be obtained by printing the data directly from the printer), I tried to connect manually in the EPSON installer. And it worked—I added the printer, but it was still offline.
AND NOW THE METHOD THAT WORKED: Control Panel --> Hardware and Sound --> Devices and Printers --> View more devices (in blue text at the top) --> More device and printer settings --> I removed the previously added Epson (offline) and right-clicked to add devices and printers --> searched for available network devices --> selected Epson (but the normal one, not Direct) and success—everything works, both printing and scanning.
Maybe this solution will help someone else too. It’s very strange that other methods of adding the printer, especially during driver installation, don’t work.
I'm sorry for the Polish language of the interface, but that's the point.
I have an Epson LX-350 dot matrix networked printer that we use for printing Sage Pastel-generated invoices. It used to print from multiple workstations but now will only print from the server. The server, and other workstations, are running Windows 10 Pro and a couple of other workstations are running Windows 11 Home Single Language. When searching for the printer, it doesn't pick it up, so I have to search manually. When the printer is found, and I click to install it, a window pops up saying "Windows couldn't connect to printer. Check the printer name and try again. If this is a network printer, make sure that the printer is turned on and that the printer address is correct." We also have an HP MFP P57750 printer/scanner that is networked and works fine. Any suggestions ?
Sorry, I think I may have replied to a post instead of creating a new post !
