How to Unlock a Device Locked Using Find my Device in the Microsoft Account

Anonymous
2024-03-04T06:28:38+00:00

I have a Windows 11 laptop. I inadvertently locked the laptop when I logged into my Microsoft Account and it showed the device was located in a different part of the Country from where I am located. After locking the device, I realized it was my personal laptop (in my possession, not where it was shown to be on the map). I am now trying to unlock it but cannot locate anywhere in my online Microsoft Account where to do so. My user pin and fingerprint aren't being recognized. Can anyone help?

Windows for home | Windows 11 | Accounts, profiles, and login

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2024-09-09T19:23:45+00:00

    Hi. Where do I find my recovery key #?

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  2. Anonymous
    2024-08-24T02:19:37+00:00

    You are likelybgetting an error sayibg file in use. if so, you are not in the C drive. you need to access through C drive.

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  3. Anonymous
    2024-08-24T02:18:38+00:00

    Steven, make sure your accessing the hive through your C drive not X. This was one of the key notes in my original reply.

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  4. Anonymous
    2024-08-23T22:22:28+00:00

    When I try to load hive it says the file is being used by another process

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  5. Anonymous
    2024-08-18T13:03:45+00:00

    There is only one right answer on this forum and the answer above is it.

    My issue stemmed from using Microsoft find my phone and I locked my surface pro w/ windows 11. These steps can be a pain but they do work.

    Couple key notes that may only pertain to my device.

    1. Make sure when you load hive, you are in the C directory.
    2. Don’t forget to click sign in options and use the password you normally would use for logging into your device managed Microsoft account.. kinda like the one you used to lock the device in the first place.

    I'm stuck with 5 though the keyname 1234 doesn't work, what to do next.

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