How to Unlock a Device Locked Using Find my Device in the Microsoft Account

Anonymous
2024-03-04T06:28:38+00:00

I have a Windows 11 laptop. I inadvertently locked the laptop when I logged into my Microsoft Account and it showed the device was located in a different part of the Country from where I am located. After locking the device, I realized it was my personal laptop (in my possession, not where it was shown to be on the map). I am now trying to unlock it but cannot locate anywhere in my online Microsoft Account where to do so. My user pin and fingerprint aren't being recognized. Can anyone help?

Windows for home | Windows 11 | Accounts, profiles, and login

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. DaveM121 934.2K Reputation points Independent Advisor
    2024-03-05T07:24:59+00:00

    If you are blocked by a password in the Recovery Environment, then, you will need to create a bootable Windows 11 USB on another working PC and boot your PC from that, then rather than installing Windows 11, select ‘Repair this Computer’ that will give you access to the Recovery Environment from there

    In the Recovery Environment on the USB, you will not be blocked by a password.

    Click this link:

    https://www.microsoft.com/en-us/software-downlo...

    to download the Media Creation Tool to create the bootable USB.

    Then, Boot your PC from the Installation Media you just created (change Boot Order in your BIOS)

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  2. Anonymous
    2024-03-04T22:44:52+00:00

    Tried that yesterday, it didn't work. As a matter of fact, all the options I had available to me in the Repair Reboot were all dead ends. Had customer support on the phone and they said it was the BIOS. How does the computer go from fully functional to not able to boot Windows without Microsoft having a resolution? Very frustrating. I am repeatedly asked for the Administrator to log in but there are no options for such.

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  3. DaveM121 934.2K Reputation points Independent Advisor
    2024-03-04T09:03:46+00:00

    Hi, I am Dave, I will help you with this.

    When you use the Lock option to remotely lock your device on the 'Find my Device' web page, the only option to get back into Windows is to reset Windows, you will not be able to log into the PC normally, usually you will see a notification that an Administrator needs to unlock the device, even though you are the administrator.

    Click the power button on the Login screen.

    Press the Shift Key and click Restart

    Your PC will boot into the Windows Recovery Environment

    Go to Troubleshoot - Advanced Options - Reset this PC

    Choose to keep your files and apps.

    Then start the Reset

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