How to Unlock a Device Locked Using Find my Device in the Microsoft Account

Anonymous
2024-03-04T06:28:38+00:00

I have a Windows 11 laptop. I inadvertently locked the laptop when I logged into my Microsoft Account and it showed the device was located in a different part of the Country from where I am located. After locking the device, I realized it was my personal laptop (in my possession, not where it was shown to be on the map). I am now trying to unlock it but cannot locate anywhere in my online Microsoft Account where to do so. My user pin and fingerprint aren't being recognized. Can anyone help?

Windows for home | Windows 11 | Accounts, profiles, and login

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2024-08-02T19:20:43+00:00

    How did you reinstall windows. I'm having this same problem and it's not working for me either. My computer is still locked even after I rebooted it

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  2. Anonymous
    2024-07-24T17:29:15+00:00

    I'm not sure, my apologies. Maybe I should preface the solution with it working on Windows 11. Looks like you are using an older version, 7 perhaps? I wouldn't expect that to make or break the solution, but I'm also not an expert.

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  3. Anonymous
    2024-07-24T17:25:35+00:00

    Not a software engineer, just a frustrated fellow with too much time on his hands...

    1 & 2: Window beside file directory is how I describe the area to the right of the folders you were navigating through. Just the area where files contained within the folder appear, I just can't think of another way to describe it. Open to suggestions. DevicePassword... was an oversight on my part, same thing.

    3 & 4: Nothing needed post fix. That value will change depending on the method you've picked to sign into the computer, whether password or pin. Setting it to 0 forces the computer to use microsoft login.

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  5. Anonymous
    2024-07-03T17:38:43+00:00

    I'm glad I could help. I also had the same experience and was quite disappointed with the answers on here as well.

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