Monitor settings randomly change

Here are the full details of this same issue other users are experiencing:

I have three Philips 28 4K monitors with the SmartImage feature, and after a Windows update sometime between mid-March 2024 and April 2024, the three monitors started changing settings on their own. All three monitors change SmartImage mode from SmartUniformity to Gamer1 which is NOT legible for performing work (Excel and Word documents). When the issue happens the settings change three times for each monitor in this sequence, monitor #1, #2, #3, #1, #2, #3, #1, #2, #3. After the monitors settle down, I have to go behind my desk to reach the control button to reset each monitor. This happens multiple times per hour.

I uninstalled all "uninstallable" updates that were made in 2024, which included KB5036620 and a security update, as these were the only two updates in 2024. The issue recurred immediately after reboot. All devices are updated to the latest drivers. I also note that I purchased this PC and the three Philips monitors approximately 6 months ago and have been using this setup for the past ~6 months, error-free, with NO random monitor changes until the issue started in March/April 2024.

• OMEN HP 45L Gaming Desktop
• Windows 11 Home 64-bit Version: 22631.3447
• 13th Gen Intel(R) Core(TM) i7-13700K
• Intel(R) UHD Graphics 770
• NVIDIA GeForce RTX 4070

This issue wastes approximately 10 minutes of my time for every hour of work. I am approaching the point where I am seriously considering purchasing three new monitors to avoid wasted productivity (which translates to lost revenue), but do not want to spend another $1500+. I don't know what to do. Please help.

The issue recurs 100% of the time when the monitors wake up from sleep and also randomly recurs while actively using the PC (with all monitors already awake). The behavior of the three monitors always changing settings in sequence from #1 to #2 to #3 suggests that Windows (or something in Windows) is iterating through the monitors, forcing the Philips SmartImage setting to change to Gamer1.

Please help as this Windows issue is severely impacting my ability to work.

I have the same problem. I do own a Philips monitor 346E2C. Manual resetting to default doesn't help, using Philips SmartControl applications doesn't help.

Something reset the monitor always back to racing mode. I would accept a one time manual reset after every reboot. Right now I loose too much time. It must be a Windows11 issue!

The most annoying is whenever I start WSL (Ubuntu on Windows) the monitor is reset to racing!!!

From dxdiag a list:

Display Devices

       Card name: AMD Radeon (TM) Graphics 

    Manufacturer: Advanced Micro Devices, Inc. 

       Chip type: AMD Radeon Graphics Processor (0x15E7) 

        DAC type: Internal DAC(400MHz) 

     Device Type: Full Device (POST) 

      Device Key: Enum\PCI\VEN\_1002&DEV\_15E7&SUBSYS\_8A31103C&REV\_C1 

   Device Status: 0180200A [DN\_DRIVER\_LOADED|DN\_STARTED|DN\_DISABLEABLE|DN\_NT\_ENUMERATOR|DN\_NT\_DRIVER]  

Device Problem Code: No Problem

Driver Problem Code: Unknown

  Display Memory: 8335 MB 

Dedicated Memory: 495 MB 

   Shared Memory: 7839 MB 

    Current Mode: 3440 x 1440 (32 bit) (60Hz) 

     HDR Support: Not Supported 

Display Topology: External 

Display Color Space: DXGI_COLOR_SPACE_RGB_FULL_G22_NONE_P709

 Color Primaries: Red(0.671875,0.311523), Green(0.274414,0.653320), Blue(0.153320,0.074219), White Point(0.313477,0.329102) 

Display Luminance: Min Luminance = 0.500000, Max Luminance = 270.000000, MaxFullFrameLuminance = 270.000000

    Monitor Name: Philips 346E2C (34 inch Wide LCD MONITOR )

Shutdown the PC, reboot and when the loading user profile voilà screen revert to racing!

Or Philips have a firmware bug like millenium bug over a date SmartImage are damage or Windows load a module after security upgrade March 2024 wich cause problem on some system with philips monitor.

Next to Philips monitor i have a HP monitor e this don't have a issues beacause don't have a color profiles.

I've been having this problem for a week. In my case I boot up, the monitor switches to Racing mode, and I have to try multiple times to turn it off without it immediately reverting. Then I'm okay for the rest of my session.

Today I discovered something: I can trigger the problem by turning Bluetooth off and on. Doing so pushes me back into Racing mode, and, as on initial start-up, I have to try multiple times to get out of it.

I looked for any Bluetooth related drivers from the past six months or so, and the only one was Realtek Wireless Bluetooth Adapter. Rolling it back hasn't made the problem go away. But perhaps this is information someone might use to find a solution.

My system:

Monitor: Philips 27M1N3200V

HP Victus 15L

Processor: AMD Ryzen 7 5700G

Graphics: Nvidia 3060 Ti

Windows 11 Home build 22631.3527

Possible Solution?

After experiencing this Philips SmartImage racing issue multiple times daily for three consecutive weeks, I made a configuration change that has stopped the issue for ~48 consecutive hours (and running, as of the time of this post). I wanted to wait at least two days before posting back here to make sure what I was seeing was real and not an artifact. On a whim, I opened the NVIDIA Control Panel and disabled G-Sync and rebooted and the problem immediately stopped. I rebooted several times since disabling G-Sync and the SmartImage racing issue has not recurred on my three Philips monitors.

I'm standoffish to call this a solution as I'm just grateful for being able to work for two whole days without this issue interrupting my work. I realize that I could easily enable G-Sync to test whether the issue comes back but to be honest, I'm scared to do that as I don't want to jeopardize this moment of peace.

Can a few other who are using NVIDIA cards and who are also suffering from this issue test to see if they have G-Sync enabled, and if so, try disabling G-Sync and report back as to whether or not the issue goes away? Fingers crossed!

UPDATE 5/3/2024

This solution did not work. Windows rebooted without my permission last night and installed another round of updates, and now the problem has started again even with G-Sync disabled. I uninstalled the unsanctioned new updates and rebooted 2x, but the issue persists.