Thank for getting back to us.
Do you have a "Metadata" event log in your device similar to other community members?
If so, is the situation the same after adjusting DeviceSetupManager?
Monitor settings randomly change
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
Anonymous
I've been experiencing an issue with my Philips monitor where the SmartImage feature unpredictably switches to "Racing" mode on its own. Despite manually disabling this setting, it often reactivates itself multiple times until it finally remains off, only to recur upon restarting my PC or monitor. This problem emerged just last week, despite my having used this new PC and monitor setup for nearly a year without any similar issues. I've meticulously reviewed most of the accessible settings without identifying any that could be causing this behavior. Additionally, I've explored the monitor's on-screen menu but found nothing that explains the automatic switch to "Racing" mode, leading me to suspect it might be related to a setting on my PC. However, I've yet to pinpoint exactly what could be triggering this. If anyone has insights or suggestions on how to resolve this, your advice would be immensely valuable. Thank you in advance for your help.
Windows for home | Windows 11 | Devices and drivers
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
74 answers
Sort by: Oldest
-
Anonymous
2024-04-22T04:29:48+00:00 -
Anonymous
2024-04-24T07:28:32+00:00 Unfortunately going on the beta channel didn't work for long. A few hours later the problem reappeared.
In the end what I did was return the monitor and ask for a refund. I strongly suggest you do so to avoid further issues.
In my opinion, the problem is that in these models Philips allows the software to modify the monitors' settings, rather than being completely isolated one from the other. So, any software bug at any level (e.g. at the O.S., driver, or application level) could alter the monitor's behavior.
-
Anonymous
2024-04-24T10:29:08+00:00 I don't have that
-
Anonymous
2024-04-27T01:41:21+00:00 i have the same issue
-
Anonymous
2024-04-28T14:43:00+00:00 I am experiencing the same exact issue.
I am running Windows 11 and have three Philips 4K monitors. Every time the monitors go to sleep and wake up, each monitor incrementally rotates through multiple view configurations. This wastes 3+ minutes of my time waiting for this cycling to end and then manually resetting each monitor each time the monitors go to sleep, culminating in ~10 minutes of lost productivity every hour I am working. This is unacceptable and started recurring after a Windows 11 update in March 2024.
These monitors are only 6 months old and I don't want to spend another $1800 replacing these monitors to avoid wasted time / reduced productivity from a defective Microsoft OS update.
Microsoft cannot write this off as a "graphics card driver issue" as many users with different brand video cards (AMD, NVIDIA, etc) started experiencing this issue simultaneously after a Windows 11 update in ~March 2024. The ONLY common thread among these reported issues is Microsoft pushing a Windows 11 update.