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I've been experiencing an issue with my Philips monitor where the SmartImage feature unpredictably switches to "Racing" mode on its own. Despite manually disabling this setting, it often reactivates itself multiple times until it finally remains off, only to recur upon restarting my PC or monitor. This problem emerged just last week, despite my having used this new PC and monitor setup for nearly a year without any similar issues. I've meticulously reviewed most of the accessible settings without identifying any that could be causing this behavior. Additionally, I've explored the monitor's on-screen menu but found nothing that explains the automatic switch to "Racing" mode, leading me to suspect it might be related to a setting on my PC. However, I've yet to pinpoint exactly what could be triggering this. If anyone has insights or suggestions on how to resolve this, your advice would be immensely valuable. Thank you in advance for your help.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Hi Todd,
Thanks for your input. My workaround is still providing me the solution I was looking for. My workaround has been described at large in one of the other replies on thread. In my view 99,9% related to the undocumented HP Telemetry software.
Genius!
Thank you so much!
Hi Huub,
Lately after renaming the folder for second time I started observing
1.Monitor suddenly showed a dark screen like it turned off for a moment
2.Black boxes started appearing specially while browing websites which was temporay like a glitch
3.Mouse loading icon near the cursor and somewhat glitch monitor now and then not much
so I renamed back to original and did not see this later.
Could you please tell if this has to do anything with changing the folder name.
What was the actual purpose of telemetry folder and .exe
For now i have settled for gamer2
Hi Chethan,
Thanks for your message. Unfortunately I just found a workaround for this annoying issue which started for me after February 8th 2024. What I can tell you is that if another application is looking for a pogram (.exe) or dynamic library (.dll) in the directory it cannot execute it. The effects of this I do not know. I am sorry for that. Also your question about the purpose of the HP Telemetry directory (and folder) I cannot answer.
I have had some contact with HP Support and there might be a change that my research and workaround will make it to the software developers by which we might get some answers. Sorry that this is all I can answer to you.
I am still without unexpectely changes to 'racing mode' on my Philips 34" monitor model 346E2C.
The solution seems temporary as the HP software (presumably) re-created the original telemetry directory and the monitor racing has resumed. I renamed the directory (again), and that seemed to fix the issue. The point here is that even if we rename the directory, it will eventually be recreated by HP. This occurred without a restart, which means it was likely either a live update or a timed re-spawning of the directory.
A more permanent fix would be creating a new empty telemetry directory and setting permissions preventing Windows or other apps from writing to it. If anyone knows how to do this, please post back.
