Monitor settings randomly change

Anonymous
2024-03-05T20:57:44+00:00

I've been experiencing an issue with my Philips monitor where the SmartImage feature unpredictably switches to "Racing" mode on its own. Despite manually disabling this setting, it often reactivates itself multiple times until it finally remains off, only to recur upon restarting my PC or monitor. This problem emerged just last week, despite my having used this new PC and monitor setup for nearly a year without any similar issues. I've meticulously reviewed most of the accessible settings without identifying any that could be causing this behavior. Additionally, I've explored the monitor's on-screen menu but found nothing that explains the automatic switch to "Racing" mode, leading me to suspect it might be related to a setting on my PC. However, I've yet to pinpoint exactly what could be triggering this. If anyone has insights or suggestions on how to resolve this, your advice would be immensely valuable. Thank you in advance for your help.

Windows for home | Windows 11 | Devices and drivers

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  1. Anonymous
    2024-05-22T05:23:41+00:00

    Finally! After 4 months Monitor did not change during startup. Thanks Huub van Baal.

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  2. Anonymous
    2024-05-22T03:24:26+00:00

    Yes! Thank you very much. This is Amazing work Huub van Baal. We owe you the Utmost Gratitude!!!

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  3. Anonymous
    2024-05-21T22:50:12+00:00

    Thanks Huub! I saw your post earlier today and made the name change to the offending directory, but didn't have a chance to reboot until a while ago. Amazing work!

    You should report this to HP and I will do the same. They need to properly fix this. I have a B2B account at HP with some contacts and will try that route on my end.

    Thanks again. You saved the sanity and eyesight of many users.

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  4. Anonymous
    2024-05-21T20:37:00+00:00

    Hi Michael,

    It seems that my problem is gone now.
    Since my post this afternoon no more spontaneous changes to racing mode.

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  5. Anonymous
    2024-05-21T12:36:07+00:00

    Whaauw, I think (again) I found a solution. Or should I say I found what has been causing my external display issue since Febr 8th 2024.

    First of all my platform is an HP Envy X360 2-in1 Laptop 15-ey0xxx

    Productnumer 6F814EA#ABH, configured with 16GB of RAM
    Installed OS Windows 11 version 23H2 (Build 22631.3593)

    Have installed all available patches through Windows Update, including all optional patches!

    My external display is connected through HDMI:

    Philips 346E2C (34 inch Wide curved LCD MONITOR)

    Internal display of laptop is NOT used/configured (only use external display: display 2).

    My challenges: Since febr 8th 2024 my external display is (more or less) randomly setting the display into 'racing mode'. This mode can be changed manually through some knobs on the display (8 different settings) or thgouth the appplication SmartControl (which I downloaded from the Philips website). There was a specific situation in which the challenge reoccured again and again. After starting WSL (Ubuntu) the display always switched back into racing mode! So frustrating. And more over it changed back at random intervals.

    Many people reported more or less the same challenge (switching back to racing mode). However no where a solution so far. I got more and more frustrated by this cause it takes me lots of time to readjust the display day after day since Febru 8th 2024.

    First I discovered that almost every time that the display got reset an action was reported in the directory: %APPDATA\Local\HP\HP Display Handler\ where a logfile got stored for every day since the challenge started: ie. HP Display Handler.log.20240517.active

    Then I started to use procmon from the Sysinternal Suite! And I got to learn the a process accessed the logfile in the directory HP Display Handler. The process: C:\ProgramData\HP\Telemetry\collectors\hp-telemetry-peripheral-collector_ver_3.0.4737034\ProcInfo.exe

    OK, Next step now is to rename the directory where the ProcInfo.exe file is stored to a different name. For now: C:\ProgramData\HP\Telemetry\collectors\OLD___hp-telemetry-peripheral-collector_ver_3.0.4737034\ProcInfo.exe

    REBOOTED THE SYSTEM AND SO FAR SO GOOD!!!!

    I checked the Windows Update History log
    ON February 8th 2024 installed: HP Inc. - SoftwareComponent 1.64.3526.0
    Guess that this patch has been causing me headaches!!!

    OH NO
    Not again! On May 22nd installed HP Inc. - SoftwareComponent - 1.66.3762.0 and the problem is back. Directory C:\ProgramData\HP\Telemetry\collectors\hp-telemetry-peripheral-collector_ver_3.0.4737034 is reinstalled. Changed name of directory again!!! Reboot and problem disappeared

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