Monitor settings randomly change

My last update after version 3.0.4737034 happend on JUNE 23 2024 , The updated one had version 3.0.4737036 which changed Monitor settings. followed the old renaming and it worked. After reading the message there are more updates available which is not worth trying if its causing issues.
But
There is a slight change in name of the version you mentioned and what you had asked to change
There is additional word "summary" in directory

hp-telemetry-peripherals-summary-collector_ver_3.0.4646390 (where as yours has hp-telemetry-peripheral-collector_ver_3.0.4646390)
hp-telemetry-peripheral-collector_ver_3.0.4737036

I have these two folder with ONLY second folder renamed and first one as it is and no monitor settings change for now

hp-telemetry-peripherals-summary-collector_ver_3.0.4646390 was installed on JUNE 25 2024

The solution seems temporary as the HP software (presumably) re-created the original telemetry directory and the monitor racing has resumed. I renamed the directory (again), and that seemed to fix the issue. The point here is that even if we rename the directory, it will eventually be recreated by HP. This occurred without a restart, which means it was likely either a live update or a timed re-spawning of the directory.

A more permanent fix would be creating a new empty telemetry directory and setting permissions preventing Windows or other apps from writing to it. If anyone knows how to do this, please post back.

Hi Michael,

I guess that 'creating a new empty telemetry directory and setting permissions preventing Windows or other apps from writing to it' will most likely not work. Windows Update has probably always enough rights to put files into such a directory. Guess we need to wait till some folks at HP acknowledge that it's their challenge to fix. In between we must keep changing directory names if we want to avoid to have the monitor changing to 'racing mode' again.

Furthermore, last night I developed the thought that it's not 100% certain the cause is wiith the HP Telemetry software. It might be that the Philips monitor responding to an illegal instructing (receiving from an external source such as the HP Telemetry software) 'reset itself to racing mode'. This based on the errormessage I've seen:
Error :VcpCodeDataHandler::GetValueFromVcp - Failed for the Command :20 in Normal format

Error :VcpCodeDataHandler::GetValueFromVcp - Failed for the Command :220 in Normal format

Error :VcpCodeDataHandler::GetValueFromVcp - Failed for the Command :229 in Normal format

Trust that HP and if needed Philips will find a solution soon!

I just wanted to pile on here with thanks to Huub van Baal for the workaround that has also solved my issue.

OS: Windows 11

Laptop: HP ENVY x360

Monitor: Phillips PHL 276E9Q

For me, it started with the aforementioned Feb 2024 update. EVERY single time I'd connect my VPN(s) for work, the monitor would switch to Gamer1 mode, rendering it basically unusable for work. So I'd have to manually switch it back to what I like - LowBlue Mode.

This morning (6/3/2024) after an automated/forced HP firmware update 15.20.0.0 that I didn't initiate, my monitor now seemingly randomly started switching into Gamer1 mode. So I finally applied the fix of renaming the telemetry folder and it hasn't switched into Gamer1 mode even with connecting to my VPN(s).

FWIW, I have not rebooted yet. It seems just renaming the folder is enough - well see. Thanks again to all that posted.

Seriously, this has been a frustrating issue and I hope HP will correct it.

The solution seems temporary as the HP software (presumably) re-created the original telemetry directory and the monitor racing has resumed. I renamed the directory (again), and that seemed to fix the issue. The point here is that even if we rename the directory, it will eventually be recreated by HP. This occurred without a restart, which means it was likely either a live update or a timed re-spawning of the directory.

A more permanent fix would be creating a new empty telemetry directory and setting permissions preventing Windows or other apps from writing to it. If anyone knows how to do this, please post back.