Windows 11, forgot pin and can't use other sign in options

Hi, Kareena Chin wing

Welcome to the Microsoft Community.

If you're unable to log into your Windows 11 computer because you've forgotten your PIN and can't use other sign-in options like fingerprint, here are some steps you can try to regain access without resetting your laptop:

1. Boot into Advanced Boot Options:  Restart your computer and as soon as the Windows logo appears, press and hold the power button to force a shutdown. Repeat this process twice. On the third start, Windows should enter the Automatic Repair environment.
2. From there, navigate to "Troubleshoot" > "Advanced options" > Command Prompt. This will open the Command Prompt before booting into Windows.
3. Replace the Utility Manager with the Command Prompt: At the Command Prompt, type the following commands and press Enter after each command:

    c:
    cd windows\system32
    ren utilman.exe utilman.exe.bak
    copy cmd.exe utilman.exe
   

   This will replace the utility manager on the login screen with the command prompt.
4. Type and press Enter to restart your computer.wpeutil reboot
5. On the login screen, click on the Utility Manager icon, which should now open the Command Prompt.
6. At the Command Prompt, type this command and press Enter:

    net user /add [username] [password]
    net localgroup administrators [username] /add
   

   Replace and with the desired username and password. This will create a new administrator account.[username][password]
7. You can now log in to this new account, which should have admin permissions and allow you to reset your original account's PIN or password.
8. Run the following command:

    takeown /f %windir%\ServiceProfiles\LocalService\AppData\Local\Microsoft\NGC /r /d y
    icacls %windir%\ServiceProfiles\LocalService\AppData\Local\Microsoft\NGC /grant administrators:F /t
   

9. Navigate to the path below and delete the entire contents of this folder:

    C：\Windows\ServiceProfiles\LocalService\AppData\Local\Microsoft\NGC
   

10. Try logging in and resetting the PIN of the previous account.

If there is anything not clear, please do not hesitate to let me know.

Best Regards

Martin | Microsoft Community Support Specialist

I have tried all the above and it all went smoothly but did not work.

I was not able to change pin of account.

Please help.

Thank you

It doesn't get to the automatic repair environment no matter how many times I restart it

when i try to do step one i do not see the windows logo