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My printer is prompted to print this at the top of pages, usually from drawer #2 which is envelopes. I have an Epson WF-4740. The information on line indicates that this is an across the board problem. I have contacted Epson and they say it is a Microsoft problem. To date I have tried every suggested fix but nothing stops it. Extremely frustrating!!!!
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Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
This PC > Windows (C:) > Program Files HPPrintScanDoctor
Then there are 4 Application files:
HPPrinterHealthMontior
HPPrintScanDoctorDeploymentMgr
HPPrintScanDoctorService
HPSUPD-Win32Exe
I wasn't sure which of these was causing the problem, so I just edited ahead of each one with the word TEMP and a space.
Hope this works for you.
Jim Musgrove
I renamed the files and will monitor. Thank you Jim!!!
This solution was provided by MadMike2 on March 15, 2024.
It should work and he should get the credit.
Also, I have not installed any HP updates since I renamed the folders.
Jim Musgrove
Ya, my concern were the updates too.
Thank you MadMike2!!!
Might be related. I am having the same issue with WF 4740 Epson. My anti virus protection keeps wanting to check an Epson USB but I cannot find it anywhere in my system. Just what not why. Bruce Fisher
