GET /eSCL/ScannerStatus HTTP/1.1The question is how do I stop it.

Anonymous
2024-04-03T21:57:00+00:00

My printer is prompted to print this at the top of pages, usually from drawer #2 which is envelopes. I have an Epson WF-4740. The information on line indicates that this is an across the board problem. I have contacted Epson and they say it is a Microsoft problem. To date I have tried every suggested fix but nothing stops it. Extremely frustrating!!!!

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Windows for home | Windows 11 | Devices and drivers

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  1. Anonymous
    2024-03-18T22:15:20+00:00

    Hi, my printer is an epson wf4740 and the above solution does not work for me either.

    Can you please provide a solution? Can microsoft either fix the code or back out the upgrade?

    All this ink and paper are being wasted!!! PLEASE!!!

    Garry Simon,

    Were you able to try Daniel Pratt1's solution? It seems to have worked for me and a few others so far. I am nearly a week in from having tried it and zero pages/ink wasted since I did this solution of Daniel Pratt1 who did NOT have an HP printer or computer (I have both-multiple printers HP and 1 computer of 2 that is HP):

    >>To add a potential fix into the mix, I was able to solve this for 2 of my users with USB connected Brother printers by going into Task Scheduler, Expanding out Task Scheduler Library > HP > HP Print Scan Doctor, and changing "Print Health Monitor" and "Print Health Monitor Logon" to Disable.

    These computers do not have HP printers, are not HP computers, and should in no way have had this HP software, but disabling it resolved the issue of the 1 page error printing. <<

    Good luck, Garry Simon!

    I was able to disable the HP settings as suggested and it stopped for a while but it is back to the problem again.

    I think that there was a systems update before the problem started again.

    I do not have a HP printer either, mine is Epson.

    This problem seems to occur and buffer the message in the printers queue when the IP address changes, i.e. when I change the address through my VPN.

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  2. Anonymous
    2024-03-15T18:29:49+00:00

    Hi all,

    Finally got rid of the problem after about 6 months of trying. Reading most of the responses I got rid of:

    • HP Smart some time ago (but still got the problem but think it was part of the problem)
    • HP Print Scan Doctor today and solved the problem.

    I'm still on Windows 10. HP Print Scan Doctor doesn't appear under the "Apps and Features/Remove Program" list in System settings. I had to search for it.

    I found it under C:\Program Files\HPPrintScanDoctor.

    Rather than delete the folder altogether I renamed the following executable files as follows:

    HPPrinterHealthMonitor.exe                        to           TEMP HPPrinterHealthMonitor.exe
    
    HPPrintScanDoctorDeploymentMgr.exe      to           TEMP HPPrintScanDoctorDeploymentMgr.exe
    
    HPPrintScanDoctorService.exe                     to           TEMP HPPrintScanDoctorService.exe 
    
    HPSUPD-Win32Exe.exe                                to           TEMP HPSUPD-Win32Exe.exe
    

    That's certainly done the trick for me. Hope it's some use to everybody else.

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  3. Anonymous
    2024-03-15T17:35:01+00:00

    I also have an HP Officejet Pro 6978 that I use for B&W printing only, since it quit doing color.

    I did have the HP assistant program that you mentioned, but it disappeared when I installed the HP OMEN PC.

    When I have both printers on, the Epson goes crazy with the printing. The same 2 lines one after another.

    I now have only one printer on at a time.

    Jim Musgrove

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  4. Anonymous
    2024-03-15T17:19:27+00:00

    Do you have hpsupportassistant? Based on another post, I downloaded that app from hp.com/go/hpsupportassistant to see if it would update any HP software on my computer. It did not because it said it was incompatible with my Dell. Perhaps it would help on yours

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  5. Anonymous
    2024-03-15T17:02:01+00:00

    Thanks for the information.

    I have an HP Omen Computer and an Epson WF-7840.

    The only HP apps I have installed are:

    HP Audio Switch

    HP Connection Optimizer

    HP Documentation

    HP JumpStarts

    HP Privacy Settings.

    As I said in one of my previous posts, it looks like I get this message printed out each day between 6:00 and 6:20 pm EXT.

    Can't get rid of it. 2 lines printed on an 8 1/2 sheet of paper.

    Jim Musgrove

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