GET /eSCL/ScannerStatus HTTP/1.1The question is how do I stop it.

I agree with you that this is a very important issue and Microsoft should deal with it.

My HP Omen computer works great and one day I will either figure out why it's operating system is looking for a scanner update when my HP 6978 printer is off line.

There seems to be a connection with the printer function in the set up.

When I look at the HP printer in the setup screen, the Epson printer goes crazy with 5 or 6 2-line printing on the same page.

Thanks again for your help.

Microsoft has to fix this.

Jim

Jim,

I am sorry that didn't work for you. I am over 24 hours now and it still works so I am holding my breath. I have been dealing with it off and on for over 2 years now. I had it fairly bad in the beginning where it would kick the pages out randomly throughout the day whenever the computer woke the printer up, whether I was printing or not and it would either be one or 2 lines or several pages full of the same lines. Then I found a solution on one of these forums here in MS forums and it worked for a few months. I wish I could remember what the solution was and I can't find it since. I have been googling this issue for months now and finally last week I saw where MS owned up to this as their issue in October of 2023 and in december they stated they are currently "working on it" . Based on the fact that I have had this issue for over 2 years, I am thinking the laserprinter that has the issue will die before they solve it. The first few times I contacted MS regarding this in the beginning, they were stating it was an HP issue. So I LIED and said I had an Epson (I have 3 HP printers) and they said that they had only records of it occuring with HP printers so I would need to contact HP...that is when I KNEW they knew what was going on and were just throwing stuff at the wall to see what sticks. Why we as consumers are forced to deal with only Microsoft is beyond my level of reasoning. I would love it if someone would put out a competitive product. I would heartily pay extra to ditch MS simply because they update something and then never fix the issues and blame it on someone else. The issues I had with Windows 11 upgrading from 10 was insane. Deleted an entire UPS shipping data base of close to 10k customers shipping histories...gone...poof...even top level UPS techs who spent hours and days on my computer could not get the data base back. Deleted. What a joke.

At home, I have 2 Epson printers and an HP. The error occurs on all of them. My idiot's solution of turning off and then on works. My problem happens when I get pulled away and forget to turn off the printer. However, on Mondays, I run a bridge tournament using a Canon printer. I do not think the error occurs on that. I'll test it and see. I know that I have it turned on from the get go and print results, etc., only at the end. So the printer is sitting idle for hours without generating the error.

To be continued...

Greetings,

I checked out my Task Schedular Library folder and I do not have the HP Print Scan Doctor or the Print Health Monitor.

I am running an OMEN PC with Windows 11 and this is getting really frustrating.

I can imagine it is for a lot of people.

It is now at the stage where the Epson printer will make a noise, but not print out the lines until I go to make a copy and what do I get?

The tray does not come out, the paper shoots across the floor, and when I pick it up, there are the 2 lines at the top of the page.

Microsoft has really got to fix this.

Like I said earlier, with the different types of printers it is happening to, this has got to be systemic to the windows operating system.

Thanks for the advice.

Jim Musgrove

Ok. I just got this from a Daniel Pratt1 on another post on this same issue on this same Microsoft Community. Here is what he offered. He stated that his 2 users did not have HP printers nor HP computers. He said that his computers all had this HP PRint and Scan Doctor and should not have had it because none of the products are HP so it is something that MS is installing automatically in this Windows 11 I suppose? I am not tech savvy enough to know.

I DO have all of those. I have 2 wireless enabled printers and 1 HP computer and 1 USB cable demand laserprinter by HP (3 total printers, only the one that requires a USB cable has printed this mess of pages for the last 2 years) and here is the solution I used yesterday afternoon that has lasted for the 24 hours so far. 🤞I hope I don't jinx myself in reposting that it has worked. LOL! That has happened with other solutions. I have deleted HP Scan doctor multiple times, but it reinstalls it after the computer restarts.

This was Daniel Pratt1's suggestion:

going into Task Scheduler, Expanding out Task Scheduler Library > HP > HP Print Scan Doctor, and changing "Print Health Monitor" and "Print Health Monitor Logon" to Disable.

Good luck and please repost if you find it worked for you!