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My printer is prompted to print this at the top of pages, usually from drawer #2 which is envelopes. I have an Epson WF-4740. The information on line indicates that this is an across the board problem. I have contacted Epson and they say it is a Microsoft problem. To date I have tried every suggested fix but nothing stops it. Extremely frustrating!!!!
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Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
To add a potential fix into the mix, I was able to solve this for 2 of my users with USB connected Brother printers by going into Task Scheduler, Expanding out Task Scheduler Library > HP > HP Print Scan Doctor, and changing "Print Health Monitor" and "Print Health Monitor Logon" to Disable.
These computers do not have HP printers, are not HP computers, and should in no way have had this HP software, but disabling it resolved the issue of the 1 page error printing.
Mary,
Thanks for responding.
I too, believe that this is a Microsoft op sys problem.
I am now in the habit of turning off my Epson printer when I want to print something on my HP.
It should be an easy fix for them.
Jim
It seems like we are all guessing and trying different solutions.
Is microsoft actually doing anything to correct this problem?
Jim,
The only workaround I have come up with after a variety of tests - I am a retired IT professional, btw - is to turn off the printer after you have finished printing your last job and then turn it back on.
The printer is not being released from the last job by the operating system. This is annoying but saves paper and ink. Microsoft does not appear to be interested in fixing this bug.
MA
Jim,
It's still not fixed for me. The only workaround for me on my Epson printer is to turn the printer off after I am finishing printing. If I have several documents to print at the same time, that works. The problem arises when there is a gap after I have finished printing the last document.
I still feel that the printer is not being released by the operating system. It appears that some kind of code needs to be sent to the printer to tell it not to wait for another print job. After a certain time lapse and nothing from the O/S, the printer goes into an error state.
It's now almost a year since this error first appeared. From my perspective, it should be a simple fix. It is absolutely Microsoft's bug.
MA
