how to remove the device on phone link? It only shows me the disable/enable button.

Hi John JD. This information is available via Microsoft but, it too does not address my version of PhoneLink running on Windows 11 Pro. I no longer have the device I wish to remove and switching to it executes an unending attempt to connect! Because I made a transfer from my existing number to the new phone, I am unable to delete previously received messages and calls from the queue.

I am also having the same issue. I have two previous phones, that I no longer own, showing up in the device list on the app and cannot be removed. Are there plans to address this issue or am I doomed to see all the previous devices I have owned as long as I use the app?

What you no longer have the phone and want to remove it from phone? I went to devices on Microsoft and it is not shown?

Andrian Nur Prabawa,

I understand that you would like to remove the Previous devices that you have linked with the Phone Link application on Windows 11.

I have tested this from my end and followed the instructions from the Microsoft article below to successfully remove a device.
Unlink a device in the Phone Link-

https://support.microsoft.com/help/9382f770-b203-7e0e-c81e-18d4053cf4e5

In image 1, you might see two devices that I have linked.

In image 2, you might see the device (Realme c1) removed from the lists.

To remove the device successfully, I have followed the steps below (on both Android and Windows):

1. Opened (link to Windows) app downloaded, and selected settings (Gear icon on top right corner**)** on my Android device.
2. Select your Account (e-mail address) and click 'sign out'.
3. Once completed, go to this link https://account.microsoft.com/devices/android-ios to remove the device from your Microsoft account as well.
4. Once done, Reset the Phone Link app from the App settings and restart it again. The device should be removed completely from the lists.

Note: For Samsung devices, the application "Link to Windows" might be pre-installed, you will have to follow the instructions for "If you have the Link to Windows (pre-installed) app on your Android device:" from the above article to successfully remove the device.

But if you no longer have the older device to select Sign out, I think there are currently no available options or instructions to remove the device or if it's no longer active. I suggest submitting your feedback to Microsoft through the feedback hub (press the Windows key + F) to submit your feedback.

Best regards,

Gunasekar N

Good to hear from you, Adrian!

Yes, your feedback is reviewed by the development team. The timeline for when an update is rolled out can vary based on several factors. While waiting for an update, keep an eye on official Microsoft channels or your Phone Link update settings for any new releases.

Let me know if you have any further questions or concerns.

John J.D.