Windows 11 two accounts sign in issue

Anonymous
2024-04-20T17:41:56+00:00

I am using Windows 11 Home.

Whenever I start/restart my computer there are two login shown, both with the same name. I believe one is a local account (generic icon), the other has my icon I assigned to my Microsoft account. I have recently changed my email address and updated the address on my Microsoft account.

Every time I start/restart the computer it defaults to the generic icon with my old email as the user name and asks for a password. I have tried entering my password and it says that the user name or password is incorrect. I also tried correcting the email to my new email, enter my Microsoft password but it still says that is incorrect. I then have to click the login with my assigned icon and enter my PIN.

Today I checked my Microsoft account and removed the old email from recovery but the problem continues.

Is there a way to remove this generic account? Or have it be the same as my Microsoft account? I just want to type in my PIN.

Windows for home | Windows 11 | Accounts, profiles, and login

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  1. Anonymous
    2025-03-06T20:01:47+00:00

    This didn't show up:

    "For improved security, only allow Windows Hello Sign-in for Microsoft accounts on this device (Recommended).

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  2. Anonymous
    2025-03-08T02:51:30+00:00

    almost a year later and nada

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  3. Anonymous
    2025-03-19T21:50:23+00:00

    I got it fixed finally! And there was clearly some confusion but I found a solution, other than the ones here, that worked for me.

    1. in the netplwiz thing (win+R) I checked the box that says "users must enter etc etc..."
    2. I rebooted my pc, I now only had 1 account left.

    If you want to now auto-login:

    1. Go to settings - accounts - sign in options and SETUP A PIN (or fingerprint)
    2. Go back to netplwiz and UNCHECK the before mentioned checkbox. You will get prompted with an autologin popup where you have to enter your password to uncheck the box.
    3. Reboot
    4. This worked for me. I now have 1 account and no pw/pin needed to login

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  4. Anonymous
    2025-03-20T09:37:17+00:00

    For those having this same issue. This is due to auto sign in is configured wrong.

    First, go to Settings > Accounts > Sign in options, scroll down to mid page, Make sure "For improved security, only allow Windows Hello Sign-in for Microsoft accounts on this device (Recommended). " is turned OFF.

    1. Type netplwiz in the search on the taskbar and press enter, select your user, if the "user must enter a username and password to use this computer" box is NOT checked, please check it , click Apply.

    Restar the computer. Problem should be solved.

    YOU LEGEND THANK YOU, ISSUE FIXED!!!

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    1 person found this answer helpful.
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  5. Anonymous
    2025-03-20T13:21:33+00:00

    I got it fixed finally! And there was clearly some confusion but I found a solution, other than the ones here, that worked for me.

    1. in the netplwiz thing (win+R) I checked the box that says "users must enter etc etc..."
    2. I rebooted my pc, I now only had 1 account left.

    If you want to now auto-login:

    1. Go to settings - accounts - sign in options and SETUP A PIN (or fingerprint)
    2. Go back to netplwiz and UNCHECK the before mentioned checkbox. You will get prompted with an autologin popup where you have to enter your password to uncheck the box.
    3. Reboot
    4. This worked for me. I now have 1 account and no pw/pin needed to login

    Was this answer helpful?

    8 people found this answer helpful.
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