Windows 11 two accounts sign in issue

Anonymous
2024-04-20T17:41:56+00:00

I am using Windows 11 Home.

Whenever I start/restart my computer there are two login shown, both with the same name. I believe one is a local account (generic icon), the other has my icon I assigned to my Microsoft account. I have recently changed my email address and updated the address on my Microsoft account.

Every time I start/restart the computer it defaults to the generic icon with my old email as the user name and asks for a password. I have tried entering my password and it says that the user name or password is incorrect. I also tried correcting the email to my new email, enter my Microsoft password but it still says that is incorrect. I then have to click the login with my assigned icon and enter my PIN.

Today I checked my Microsoft account and removed the old email from recovery but the problem continues.

Is there a way to remove this generic account? Or have it be the same as my Microsoft account? I just want to type in my PIN.

Windows for home | Windows 11 | Accounts, profiles, and login

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  1. Anonymous
    2025-01-02T02:11:43+00:00

    Go on...

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  2. Anonymous
    2024-12-27T12:23:43+00:00

    I am having the same issue.

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  3. Anonymous
    2024-12-20T22:22:52+00:00

    Oh thank God someone finally said it. Thank you Daniel. Ture True True!

    As far as the duplicate users thing, I'm still confused. The screen shot helped shed some light on how a new user name got set up on mine. I don't sign in to it nor does it require a password. In task mananger simultaneously by the system programs with my actual MS account I used to log in with. Very confusing! my MS is created after a RESET for Windows which is a totally different meaning than CLEAN INSTALL since they are not technical terms. Insert eyeroll. They make nothing simple.

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  4. Anonymous
    2024-12-18T17:13:48+00:00

    please share thanks

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  5. Anonymous
    2024-12-12T21:17:45+00:00

    Hi Meyata,

    Welcome to Microsoft Community.

    I'm Hahn and I'm here to help you with your concern.

    It sounds like you're experiencing a common issue where your Windows 11 system is showing both a local account and a linked Microsoft account at the sign-in screen. To resolve this, you can either remove the local account or merge it with your Microsoft account. Here's how you can do both:

    To Remove the Local Account:

    1. Open Settings.
    2. Click on Accounts.
    3. Click the Other users page on the right side.
    4. Select the local account (the one with the generic icon) and click the Remove button.
    5. Click the Delete account and data button to confirm.

    To Merge the Local Account with Your Microsoft Account:

    1. Open Settings on Windows 11.
    2. Click on Accounts.
    3. Click the Your Info page on the right side.
    4. Under the “Account settings” section, click the Sign in with a Microsoft account instead option for the Local account setting.
    5. Confirm your Microsoft account email address and password.
    6. Confirm the local account password (if applicable).
    7. Follow the prompts to complete the merge.

    After completing these steps, you should be able to sign in directly with your Microsoft account using your PIN. Remember to back up any important data before removing any accounts to prevent data loss.

    I hope this helps. If there is anything not clear, please do not hesitate to let me know.

     

    Your Sincerely

    Hahn - MSFT | Microsoft Community Support Specialist

    Your wrong. Completely and absolutely wrong. You didn't listen. Many many people have this problem including me. But it automatically tries to sign in by itself and says password incorrect (I'm not using any settings that would make that happen i turned them all off and it still does it) which it shouldnt. And it's always trying to sign into a duplicate of my main account. Not a different account. The same one but it shows my username and password instead of my pin. It recently came to my attention because I now can't use the duplicate account that my pc automatically shows on startup to sign in. I have to click on the other one. And it's annoying as hell. It's just another stupid thing that should be fixed by Microsoft programmers but your too stupid to realize it's your fault.

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    5 people found this answer helpful.
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