Windows 11 two accounts sign in issue

Anonymous
2024-04-20T17:41:56+00:00

I am using Windows 11 Home.

Whenever I start/restart my computer there are two login shown, both with the same name. I believe one is a local account (generic icon), the other has my icon I assigned to my Microsoft account. I have recently changed my email address and updated the address on my Microsoft account.

Every time I start/restart the computer it defaults to the generic icon with my old email as the user name and asks for a password. I have tried entering my password and it says that the user name or password is incorrect. I also tried correcting the email to my new email, enter my Microsoft password but it still says that is incorrect. I then have to click the login with my assigned icon and enter my PIN.

Today I checked my Microsoft account and removed the old email from recovery but the problem continues.

Is there a way to remove this generic account? Or have it be the same as my Microsoft account? I just want to type in my PIN.

Windows for home | Windows 11 | Accounts, profiles, and login

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  1. Anonymous
    2025-03-08T02:51:30+00:00

    almost a year later and nada

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  2. Anonymous
    2025-03-06T20:01:47+00:00

    This didn't show up:

    "For improved security, only allow Windows Hello Sign-in for Microsoft accounts on this device (Recommended).

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  3. Anonymous
    2025-03-06T19:57:08+00:00

    Didn't work for me...thx anyway.

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  4. Anonymous
    2025-03-06T19:26:41+00:00

    Didn't work because MS is a mess. I went thru Step 6, entered the password and it said "password is incorrect" and it's the same PW I just entered to get into the account (which I also used here).

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  5. Anonymous
    2025-02-13T00:09:52+00:00

    question for you and those reading this.. is your pc/laptop originally windows 10 that upgraded to windows 11 or just windows 11? i need more details because those steps were mentioned previously and they worked on my moms last 2 laptops but is not working for the one we got her recently

    I'm using Win 11, the original.

    That's a valid and probably important question. I'll edit my answer (if I'm able).

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