Windows 11 two accounts sign in issue

Anonymous
2024-04-20T17:41:56+00:00

I am using Windows 11 Home.

Whenever I start/restart my computer there are two login shown, both with the same name. I believe one is a local account (generic icon), the other has my icon I assigned to my Microsoft account. I have recently changed my email address and updated the address on my Microsoft account.

Every time I start/restart the computer it defaults to the generic icon with my old email as the user name and asks for a password. I have tried entering my password and it says that the user name or password is incorrect. I also tried correcting the email to my new email, enter my Microsoft password but it still says that is incorrect. I then have to click the login with my assigned icon and enter my PIN.

Today I checked my Microsoft account and removed the old email from recovery but the problem continues.

Is there a way to remove this generic account? Or have it be the same as my Microsoft account? I just want to type in my PIN.

Windows for home | Windows 11 | Accounts, profiles, and login

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  1. Anonymous
    2024-06-06T18:42:57+00:00

    Same issue here, but there is no Other User existing in my Accounts>Other Users

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  2. Anonymous
    2024-04-21T10:34:56+00:00

    Hi Meyata,

    Welcome to Microsoft Community.

    I'm Hahn and I'm here to help you with your concern.

    It sounds like you're experiencing a common issue where your Windows 11 system is showing both a local account and a linked Microsoft account at the sign-in screen. To resolve this, you can either remove the local account or merge it with your Microsoft account. Here's how you can do both:

    To Remove the Local Account:

    1. Open Settings.
    2. Click on Accounts.
    3. Click the Other users page on the right side.
    4. Select the local account (the one with the generic icon) and click the Remove button.
    5. Click the Delete account and data button to confirm.

    To Merge the Local Account with Your Microsoft Account:

    1. Open Settings on Windows 11.
    2. Click on Accounts.
    3. Click the Your Info page on the right side.
    4. Under the “Account settings” section, click the Sign in with a Microsoft account instead option for the Local account setting.
    5. Confirm your Microsoft account email address and password.
    6. Confirm the local account password (if applicable).
    7. Follow the prompts to complete the merge.

    After completing these steps, you should be able to sign in directly with your Microsoft account using your PIN. Remember to back up any important data before removing any accounts to prevent data loss.

    I hope this helps. If there is anything not clear, please do not hesitate to let me know.

    Your Sincerely

    Hahn - MSFT | Microsoft Community Support Specialist

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