Windows 11 two accounts sign in issue

Anonymous
2024-04-20T17:41:56+00:00

I am using Windows 11 Home.

Whenever I start/restart my computer there are two login shown, both with the same name. I believe one is a local account (generic icon), the other has my icon I assigned to my Microsoft account. I have recently changed my email address and updated the address on my Microsoft account.

Every time I start/restart the computer it defaults to the generic icon with my old email as the user name and asks for a password. I have tried entering my password and it says that the user name or password is incorrect. I also tried correcting the email to my new email, enter my Microsoft password but it still says that is incorrect. I then have to click the login with my assigned icon and enter my PIN.

Today I checked my Microsoft account and removed the old email from recovery but the problem continues.

Is there a way to remove this generic account? Or have it be the same as my Microsoft account? I just want to type in my PIN.

Windows for home | Windows 11 | Accounts, profiles, and login

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  1. Anonymous
    2024-09-16T23:33:08+00:00

    I am having this issue

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  2. Anonymous
    2024-09-16T05:52:41+00:00

    Same issue here, but there is no Other User existing in my Accounts>Other Users

    I think i have a possible solution if you are still dealing with this problem please let me know thank you!

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  3. Anonymous
    2024-09-16T05:51:54+00:00

    I have no/no other user. My Windows 11 sign in screen shows my name twice -- one with a notice of an "invalid password" and a request to "please try again." The other is with a PIN, which I can enter and move to the desktop screen. I refuse to be continue playing these stupid games with MS about these Mickey Mouse security idiocies. Why do I have to do anything to be able access my desktop screen at all. Before Windows !! I was able do this without having to enter a PIN or password or anything. HOW DO I REMOVE THE DUPLICATIVE NAME FROM WINDOWS SIGN IN SCREEN WITH THE 'INVALID PASSWORD" NOTICE? AGAIN, I REPEAT THERE ARE NO OTHER USERS, THERE ARE NO OTHER ACCOUNTS, WORK, SCHOOL, OR OTHERWISE. WHAT GIVES HERE?

    I think i have a possible solution if you are still dealing with this problem please let me know thank you!

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    3 people found this answer helpful.
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  4. Anonymous
    2024-09-16T05:51:24+00:00

    Same thing is happening to me!! Frustrating!!

    I think i have a possible solution if you are still dealing with this problem please let me know thank you!

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    1 person found this answer helpful.
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