I never created another account either. It is very frustrating because I was recently hacked by a Microsoft scam and wiped my hardrive but am I completely safe and removed all the malware? Who knows because Microsft is totally usesless on helping their customers.
Windows 11 two accounts sign in issue
I am using Windows 11 Home.
Whenever I start/restart my computer there are two login shown, both with the same name. I believe one is a local account (generic icon), the other has my icon I assigned to my Microsoft account. I have recently changed my email address and updated the address on my Microsoft account.
Every time I start/restart the computer it defaults to the generic icon with my old email as the user name and asks for a password. I have tried entering my password and it says that the user name or password is incorrect. I also tried correcting the email to my new email, enter my Microsoft password but it still says that is incorrect. I then have to click the login with my assigned icon and enter my PIN.
Today I checked my Microsoft account and removed the old email from recovery but the problem continues.
Is there a way to remove this generic account? Or have it be the same as my Microsoft account? I just want to type in my PIN.
Windows for home | Windows 11 | Accounts, profiles, and login
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
57 answers
Sort by: Most helpful
-
Anonymous
2024-11-08T23:30:53+00:00 -
Anonymous
2024-10-10T03:51:42+00:00 I do not see another account to delete
-
Anonymous
2024-09-27T01:15:11+00:00 I have this issue too. Upon starting up another account shows up together with the local account. But, I never created the other account and I do not know how to access the other account. I've checked there are no other accounts or users on my computer.
-
Anonymous
2024-09-20T17:57:57+00:00 Oh bless the entirety of you
-
Anonymous
2024-09-16T23:33:08+00:00 I am having this issue