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I am using Windows 11 Home.
Whenever I start/restart my computer there are two login shown, both with the same name. I believe one is a local account (generic icon), the other has my icon I assigned to my Microsoft account. I have recently changed my email address and updated the address on my Microsoft account.
Every time I start/restart the computer it defaults to the generic icon with my old email as the user name and asks for a password. I have tried entering my password and it says that the user name or password is incorrect. I also tried correcting the email to my new email, enter my Microsoft password but it still says that is incorrect. I then have to click the login with my assigned icon and enter my PIN.
Today I checked my Microsoft account and removed the old email from recovery but the problem continues.
Is there a way to remove this generic account? Or have it be the same as my Microsoft account? I just want to type in my PIN.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
question for you and those reading this.. is your pc/laptop originally windows 10 that upgraded to windows 11 or just windows 11? i need more details because those steps were mentioned previously and they worked on my moms last 2 laptops but is not working for the one we got her recently
I'm using Win 11, the original.
That's a valid and probably important question. I'll edit my answer (if I'm able).
seriously.. has someone resolved this? I have the same issue and these suggestions seem to be for local accounts or other windows 11 versions
I think I've got the solution. It worked for me, hopefully it works for you and everyone else.
(My situation was my Local account was showing as the 1st sign-in option and wouldn't accept the password. I had to move over to my Microsoft account and click that every time. I'm the only user and prefer to bypass any PIN/password sign-in. The instruction below solved the issue)
I used the Google machine a LOT and put a few different ideas together from multiple Microsoft Support pages and Reddit. Here's what I did (don't worry, it's SUPER easy and fast):
Start - Settings - Accounts - Sign-in Options.
Scroll down to see Additional Settings. Look for "Use my sign-in information to automatically finish setting up after update". Toggle this to Off
Restart
If the above worked, it should have prompted you to sign-in with your admin account (mine is the Microsoft/hotmail account that gives me access to my Microsoft account page).
If you want to keep a PIN or password as a required step to access Windows, stop here. The stuff below is a log into Windows w/out a PIN/password "how to".
It you want to go a step further and stop the need for a PIN/password sign-in, read on.
Start - Settings - Accounts - Sign-in Options.
Go to PIN and make sure it's disabled (if it's enabled, disable it).
If the PIN sign-in is disabled, go to Password. If it says "You're all set up", leave it. You want that option enabled.
Go to Windows search/magnifying glass. type netplwiz and right click to run as administrator.
In the window that opens, if you have more than one account showing, click the one you want Windows to log into without a password.
Uncheck "Users must enter a username and password..."
Restart (heck, do it two or three times to make yourself grin that your stupid Microsoft nightmare is over)
Voila, you're done.! You're where you want to be with no need to enter a silly password.
If I solved your issue, buy me a coffee the next time we see other. ;)
question for you and those reading this.. is your pc/laptop originally windows 10 that upgraded to windows 11 or just windows 11? i need more details because those steps were mentioned previously and they worked on my moms last 2 laptops but is not working for the one we got her recently
Go on...
I am having the same issue.
Oh thank God someone finally said it. Thank you Daniel. Ture True True!
As far as the duplicate users thing, I'm still confused. The screen shot helped shed some light on how a new user name got set up on mine. I don't sign in to it nor does it require a password. In task mananger simultaneously by the system programs with my actual MS account I used to log in with. Very confusing! my MS is created after a RESET for Windows which is a totally different meaning than CLEAN INSTALL since they are not technical terms. Insert eyeroll. They make nothing simple.
