Windows 11 - Can't switch out of S mode

Anonymous
2024-04-07T01:24:30+00:00

When I follow the steps in the Microsoft Store to try to switch out of S mode, all I get is a message:

"Something happened and we couldn't start the upgrade"

and a Try Again button.

Windows for home | Windows 11 | Microsoft Store

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2024-05-19T22:36:00+00:00

    Bought a Dell Inspiron 15 with Windows 11 today. Have had the same issue -- been trying to resolve for hours. This is the best thread I've found out of many I've read through. I guess I'll hope switching out of S mode magically works for me tomorrow like it eventually did for Kevin Dietz1.

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  2. Anonymous
    2024-05-18T14:03:15+00:00

    Hi, I brought a brand new cheap asus vivonotebook, and i'm having the same issue. You have to reinstall windows 11, just google this as I can't remember or just find it on your settings, it's very easy to do. You then just have to wait for windows 11 to download / reinstall (takes long depending on your computer mine is a very weak notebook so took a while but not a crazy amount of time). I then went back onto microsoft store and switched out of S mode in 1 minute :)

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  3. Anonymous
    2024-05-13T03:34:42+00:00

    Why does this "Something happened and we couldn't start the upgrade" always come up?

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  4. Anonymous
    2024-04-09T03:34:44+00:00

    Awesome! Glad to know it worked, Kevin. It might have been a server-related issue. Thanks for being patient. Stay safe and enjoy the rest of your day! :)

    Best Regards,

    Jen

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  5. Anonymous
    2024-04-08T13:29:34+00:00

    Hi Kevin,

    Try to create a new user account and switch out of S mode from there. Go to Settings > Accounts > Other Users > Add account > Select I don’t have this person’s sign-in information > Add a user without a Microsoft account. Then, enter a username and password to create a local account. Now, launch Microsoft store and see if you'll be able to exit of S mode. Let me know how it goes.

    Thanks.

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