Same error I got too. I just reinstalled Win 11 to get it over with. Most files were retained, but I built a backup in OneDrive.
Unable to install Windows 11 Update Version 23H2 (KB5036980)
I've been repeatedly trying to install this update, but each time I try to launch the update, it will suddenly stop at 96% and tell me there was something wrong with the install and my PC files would return to the previous "un-updated" state.
I've tried every method I could easily find online (Removing all non-essential hardware, did clean boot into Windows, et cetera.), but none of them fixed the isue and I'm suspecting it's a deeper, less common issue.
Windows for home | Windows 11 | Windows update
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Anonymous
2024-09-25T11:09:52+00:00 -
Anonymous
2024-09-03T05:51:30+00:00 The same thing happened to me. What next?
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Anonymous
2024-08-13T10:36:29+00:00 I am unable to update new version of windows 11 , please help