Unable to install Windows 11 Update Version 23H2 (KB5036980)

Anonymous
2024-05-06T02:20:28+00:00

I've been repeatedly trying to install this update, but each time I try to launch the update, it will suddenly stop at 96% and tell me there was something wrong with the install and my PC files would return to the previous "un-updated" state.

I've tried every method I could easily find online (Removing all non-essential hardware, did clean boot into Windows, et cetera.), but none of them fixed the isue and I'm suspecting it's a deeper, less common issue.

Windows for home | Windows 11 | Windows update

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  1. Anonymous
    2024-12-12T05:56:50+00:00

    I've been repeatedly trying to install this update, but each time I try to launch the update, it will suddenly stop at 96% and tell me there was something wrong with the install and my PC files would return to the previous "un-updated" state.

    I've tried every method I could easily find online (Removing all non-essential hardware, did clean boot into Windows, et cetera.), but none of them fixed the isue and I'm suspecting it's a deeper, less common issue.

    Same here, I have been trying for days!!!!

    Windows 11, version 23H2 Install error - 0x8007025d

    Thank you,

    Will

    "a Paying Microsoft customer!!"

    1. Download Windows 11 Media Creation Tool (MCT) from this link:

    https://go.microsoft.com/fwlink/?linkid=2156295

     

    1. Run MCT and download the ISO it recommends for your system. Do *not* uncheck "Use the recommended options for this PC".

     

    1. Right-click on the downloaded ISO and choose "Mount." This assigns the ISO a drive letter.

     

    1. Run setup.exe from the ISO drive. This starts the in-place upgrade/repair installation.

     

    (Your files, settings and applications will be preserved if you use the ISO recommended for your system by the Media Creation Tool.)

    Thanks for the info.
    I tried all that, and more. I finally managed to reach the online MS helpdesk. They installed a "custom" Windows file, and it worked.
    Two weeks later, my laptop died. Keyboard lights up, but absolutely no sign of life otherwise. I'm now using a donated laptop that's only fit to run Windows 10. It's brand new, out of the box, and a similar thing happened when updating to Windows 10 22H2. It's slow, but at least it works. lol

    Cheers anyway.

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  2. Ramesh 181.4K Reputation points Volunteer Moderator
    2024-12-12T00:57:51+00:00

    I've been repeatedly trying to install this update, but each time I try to launch the update, it will suddenly stop at 96% and tell me there was something wrong with the install and my PC files would return to the previous "un-updated" state.

    I've tried every method I could easily find online (Removing all non-essential hardware, did clean boot into Windows, et cetera.), but none of them fixed the isue and I'm suspecting it's a deeper, less common issue.

    Same here, I have been trying for days!!!!

    Windows 11, version 23H2 Install error - 0x8007025d

    Thank you,

    Will

    "a Paying Microsoft customer!!"

    1. Download Windows 11 Media Creation Tool (MCT) from this link:

    https://go.microsoft.com/fwlink/?linkid=2156295

    1. Run MCT and download the ISO it recommends for your system. Do *not* uncheck "Use the recommended options for this PC".
    2. Right-click on the downloaded ISO and choose "Mount." This assigns the ISO a drive letter.
    3. Run setup.exe from the ISO drive. This starts the in-place upgrade/repair installation.

    (Your files, settings and applications will be preserved if you use the ISO recommended for your system by the Media Creation Tool.)

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  3. Anonymous
    2024-11-15T11:33:43+00:00

    Check: DELL logo. Make it something else. DELL is NOT recommended.

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  4. Anonymous
    2024-11-15T05:18:23+00:00

    Yep, you are correct that your problem is much more serious than my condition. I hope you get your situation corrected so life can continue in a calm manner. I just got so fed up with this foolish machine that I bought another one. Thanx and take care . . .

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  5. Anonymous
    2024-11-15T05:02:56+00:00

    I have the same problem, but worse. The computer froze at "Restarting" and wouldn't do anything. Now all I have is the Dell logo and a spinning circle.

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