windows update KB5039211 is stopping my roland cutter from working.

Anonymous
2024-06-27T10:15:01+00:00

The most recent Windows 10 updates stop my Roland GX24 cutter from working.

Is anyone aware that this is happening?

Windows for home | Windows 10 | Windows update

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments
Answer accepted by question author
GsN5034 - IA 77,095 Reputation points Independent Advisor
2024-06-27T10:59:02+00:00

Hello NosajCee,

Thanks for reaching out! I'm an Independent Advisor and a Microsoft user like you.

An issue caused by a recent Windows security update (version KB5039211) has disrupted communication between some Roland DGA drivers and their connected devices, primarily affecting cutters and engravers. As a temporary solution, Roland Care advises uninstalling this specific Windows update.

To uninstall the updates,

a. Go to Settings.

b. Select Windows Update and Security.

c. Select Update history.

d. Click Uninstall updates.

e. select the update installed - "Double-Click “Security Update for Microsoft Windows (KB5039211)”

f. Click on “Yes” to uninstall.

g. Once uninstalled, restart your computer.

See the Roland website for detailed information:

https://support.rolanddg.com/hc/en-us/articles/...

Standard Disclaimer: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.'

Also, it is recommended to pause your updates so that you no longer install the update again.

I hope this information helps. If you have any questions, please let me know and I will be happy to help you further.

Best regards,

Gunasekar N

Was this answer helpful?

6 people found this answer helpful.
0 comments

69 additional answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2024-08-02T00:47:14+00:00

    My only suggestion would be to do an update and let it reinstall those updates and start again. What a pain, I know. But I can't think of anything else. Does your computer recognize the cutter? I have a friend that I tried to help today. Her computer recognizes the cutter, but gets a connection failure error. The weird thing is that I got it to cut last week. Stranger than that...it will cut through Stahl's online design program Cadworx. I don't know what the **** Microsoft has done, but I'm over it.

    Are you using a Roland or a different brand? Have you contacted the manufacturer of the cutter?

    Was this answer helpful?

    0 comments
  2. Anonymous
    2024-08-01T20:36:06+00:00

    Unfortunately this has not worked either. Couldn't find any of the updates. So they are not on the computer. I have rebooted and then reinstalled cutter driver. Still not working. I am missing some weird simple step here.

    Was this answer helpful?

    0 comments
  3. Anonymous
    2024-08-01T17:41:00+00:00

    Try this...

    Click on the magnifying glass at the bottom of

    your screen.

    Type cmd

    Toward the top of the box you should see “Command Prompt”. (Right click it and select Run As Administrator)

    A new window will open asking if you want to allow this app to make changes to your device. Select Yes.

    Another window will open with the following:

    C:\WINDOWS\system32>

    Type this at the end of that prompt:

    wusa /uninstall /kb:5039211

    Be sure to note the spaces after wusa and after uninstall.

    So it will look like this:

    C:\WINDOWS\system32>wusa /uninstall /kb:5039211 <-- (this line must be typed exactly this way)

    Hit return. When it stops running, you’ll need to Restart

    your computer, so make sure everything else is closed

    already.

    Now...start these instructions again and use kb:5040427

    in place of kb:5039211

    Then pause updates for as long as it will let you. You may

    have to go back in a few weeks and extent the pause time

    again.

    By the way, I am not a computer tech. These are instructions I followed to fix a friend's Roland GX-24 cutter after the other instructions didn't work.

    Was this answer helpful?

    0 comments