windows update KB5039211 is stopping my roland cutter from working.

Anonymous
2024-06-27T10:15:01+00:00

The most recent Windows 10 updates stop my Roland GX24 cutter from working.

Is anyone aware that this is happening?

Windows for home | Windows 10 | Windows update

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GsN5034 - IA 77,095 Reputation points Independent Advisor
2024-06-27T10:59:02+00:00

Hello NosajCee,

Thanks for reaching out! I'm an Independent Advisor and a Microsoft user like you.

An issue caused by a recent Windows security update (version KB5039211) has disrupted communication between some Roland DGA drivers and their connected devices, primarily affecting cutters and engravers. As a temporary solution, Roland Care advises uninstalling this specific Windows update.

To uninstall the updates,

a. Go to Settings.

b. Select Windows Update and Security.

c. Select Update history.

d. Click Uninstall updates.

e. select the update installed - "Double-Click “Security Update for Microsoft Windows (KB5039211)”

f. Click on “Yes” to uninstall.

g. Once uninstalled, restart your computer.

See the Roland website for detailed information:

https://support.rolanddg.com/hc/en-us/articles/...

Standard Disclaimer: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.'

Also, it is recommended to pause your updates so that you no longer install the update again.

I hope this information helps. If you have any questions, please let me know and I will be happy to help you further.

Best regards,

Gunasekar N

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  1. Anonymous
    2024-09-17T07:46:51+00:00

    I have read them and re read them over the last few weeks and I was just uninstalling the updates every time they happened, but yesterday I tried the instructions that were suggested and it all seemed to go well until I tried printing on the gs 24 and now I have a different problem in that the printer is not showing up in the print destination.

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  2. Anonymous
    2024-09-17T07:03:56+00:00

    Hello,

    Read the previous responses I'm sure once you've read them you'll be able to sort out the issue.

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  3. Anonymous
    2024-09-17T06:37:27+00:00

    Hello, yes I have done this but now when I go to print to gs 24 the printer is not showing up in the printer destination list although it is on my printer and scanners list. Sorry that I am useless at this stuff !

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