IntcAzAudAddService is not started means check in service.msc application, make audio related services startup type to automatic.
Also check this service IntcAzAudAddService is started, make start up type as automatic
Realtek audio Windows 11
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
Anonymous
speaker tested on laptop, speaker functional,
speaker tested on desktop, distorted scrambled sounds when volume increased without audio file played.
headset tested on front port of desktop, distorted sounds
headset tested on laptop, functional.
youtube music audio file tested on desktop with speaker: speaker does not produce music, only distorted sounds unrelated to music file playing
distorted sounds are similar to static sounds
Driver provider: Realtek Semiconductor Corp.
updated Realtek HD Universal Driver installed. 6.0.9629.1, 2024-01-29 from MSI website https://www.msi.com/Motherboard/Z490-A-PRO/support#driver
Device HDAUDIO\FUNC_01&VEN_10EC&DEV_0892&SUBSYS_14629C75&REV_1003\4&34acfa26&0&0001 had a problem starting.
Driver Name: oem52.inf
Class Guid: {4d36e96c-e325-11ce-bfc1-08002be10318}
Service: IntcAzAudAddService
Lower Filters:
Upper Filters:
Problem: 0x0
Problem Status: 0xC00000E5
motherboard: MSI Z490 A PRO, updated bios
os: updated windows 11
last known working audio: with windows 10, last year, desktop was not used for many months.
device manager>realtek properties>events
event record during 10/2023 when audio functioned and pc last used.
driver was Driver Version: 6.0.9585.1
Device HDAUDIO\FUNC_01&VEN_10EC&DEV_0892&SUBSYS_14629C75&REV_1003\4&34acfa26&0&0001 was started.
Driver Name: oem34.inf
Class Guid: {4d36e96c-e325-11ce-bfc1-08002be10318}
Service: IntcAzAudAddService
Lower Filters:
Upper Filters:
Windows for home | Windows 11 | Devices and drivers
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Igor Leyko 112.4K Reputation points Independent Advisor2024-07-11T17:58:24+00:00 Sorry, but unfortunately, I cannot suggest a solution without some diagnostics. May be someone else will help you.
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Anonymous
2024-07-18T08:20:12+00:00 Hello, welcome to the Microsoft community.
Thank you for your feedback. Based on your description, it seems like you are having an issue with the audio output on your desktop.
I noticed you mentioned the Problem Status: 0xC00000E5 error, can you confirm if the audio device is still working properly now? If not, you may need to try downloading an older version of the driver from the device's official website to see if that helps to get your device working again.
Also, I see you mentioned distortion when using the front ports on the desktop, do you experience the same issue with the audio ports at the back?
Looking forward to your reply.
Lugoo Bei|Microsoft Community Support Specialist
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Anonymous
2024-07-20T07:51:24+00:00 Audio device is not working properly.
Same issue with the audio ports at the back and front.
I tested with older drivers, problem still occurs.
Link to audio sounds of speaker on, plugged into rear port of motherboard.
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Anonymous
2024-07-24T19:59:12+00:00 There is a link for the audio sounds from the speakers.