Solution for: Epson scanner no longer works after Windows 11 update

Anonymous
2024-07-03T20:40:15+00:00

Resolved for me, want to share with the Community:

Forget about the Epson interface and instead download and use the "Windows Scan" app here:

https://apps.microsoft.com/detail/9wzdncrfj3pv?amp%3Bgl=US&hl=en-u.s&gl=US

Once I did that my Epson DS-510 started working again. You select what device you want to use, either printers or scanners. Your scanner should appear in the dropdown list if is connected.

Some history: I had updated to Windows 11 in November 2023, and for about half a year I was able to use the DS-510 like previously. My Epson DS-510 mysteriously stopped working in May-June of 2024. In that timespan I had installed some Windows 11 updates.

Today I spent over 1 1/2 hours on the phone with Epson support and they tried to help but couldn't figure it out. Also in the course of that call we came across an option to use a Microsoft scanning app "Windows Scan," but the Epson tech said to ignore that and kept looking for other solutions.

Finally one of them said why don't you call Microsoft? It seemed to make sense to me that the problems was related to the Windows 11 update in May-Jun, since that coincided with the Epson no longer working. Then suddenly I said to myself why not at least try the Windows Scan app, and that turned out to solve the problem!

**** Moderator note: Converted to discussion

Windows for home | Windows 11 | Devices and drivers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

71 answers

Sort by: Oldest
Most helpful Newest Oldest
  1. Anonymous
    2025-01-27T17:12:22+00:00

    I have an Epson Et-5150 multifunction printer. I have just updated Windows from 23H2 to 24H2. Now it is impossible to use the scanner (printer works fine) which I access using the Epson Scan 2 application. It's a great application with many powerful and for me essential capabilities. It seems that this problem is also observed with Canon scanners.

    Luckily, I have caught this Microsoft defect in 24H2 quickly and was able to roll back to 23H2, having made the update to 24H2 less than 10 days ago. I first uninstalled the printer, went the Epson web site and reinstalled the drivers and relevant Epson software.

    Everything is back to normal !!!

    I've turned off Auto Update for Windows Releases:

    Was this answer helpful?

    0 comments
  2. Anonymous
    2025-02-06T16:57:52+00:00

    WOW It worked for me too. My old, perfectly acceptable EPSON Perfection 2480 scanner is working again with my Win 11 OS. Thanks.

    Was this answer helpful?

    0 comments
  3. Anonymous
    2025-02-09T01:23:07+00:00

    A recent Windows 11 also caused my Epson vscan software to not be able to find my Perfection V600 scanner. After lots of searching I figured out this was caused by Microsoft automatically starting the 'Windows Image Acquisition' service. Here is how you can stop the service and set it to manually start.

    1. Search the start menu for Services
    2. Start the application
    3. Scroll down and double-click Windows Image Acquistion from the list of services
    4. Click the Stop button
    5. Set the Startup type: drop-down list to Manual
    6. Click the Apply button
    7. Click the OK button
    8. Exit the Services application

    Was this answer helpful?

    10 people found this answer helpful.
    0 comments
  4. Anonymous
    2025-02-12T20:46:07+00:00

    Running the install program as an administrator fixed all issues for me.
    3 hours of time searching for the solution to the driver installation software hanging forever.

    Installing as administrator on Windows 11 solved the problem immediately as well as NOT ticking the checkbox to send data back to Epson.

    While I cannot confirm this may be part of the problem, Windows firewall may not like the devices' "phone home' feature.

    Pete

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  5. Anonymous
    2025-02-13T13:07:33+00:00

    So, after all this discussion, IS there a solution to the problem of scanning 6x6 negatives? Has someone come up with a real fix for the problem?

    Or are we in the Pass-the-Buck game where Microsoft says it's Epson's fault, while Epson says it's Microsoft's fault, and neither one will accept the responsibility to correct the problem?

    Has anyone found the proper app, or the proper fix of existing apps, to allow my to scan all my 6x6 negatives, or should I just consider using my V600 as a boat anchor?

    Why, after all this time, does not Epson exercise some true customer support and have its techs just fix the problem, once and for all?

    Was this answer helpful?

    0 comments