Solution for: Epson scanner no longer works after Windows 11 update

Anonymous
2024-07-03T20:40:15+00:00

Resolved for me, want to share with the Community:

Forget about the Epson interface and instead download and use the "Windows Scan" app here:

https://apps.microsoft.com/detail/9wzdncrfj3pv?amp%3Bgl=US&hl=en-u.s&gl=US

Once I did that my Epson DS-510 started working again. You select what device you want to use, either printers or scanners. Your scanner should appear in the dropdown list if is connected.

Some history: I had updated to Windows 11 in November 2023, and for about half a year I was able to use the DS-510 like previously. My Epson DS-510 mysteriously stopped working in May-June of 2024. In that timespan I had installed some Windows 11 updates.

Today I spent over 1 1/2 hours on the phone with Epson support and they tried to help but couldn't figure it out. Also in the course of that call we came across an option to use a Microsoft scanning app "Windows Scan," but the Epson tech said to ignore that and kept looking for other solutions.

Finally one of them said why don't you call Microsoft? It seemed to make sense to me that the problems was related to the Windows 11 update in May-Jun, since that coincided with the Epson no longer working. Then suddenly I said to myself why not at least try the Windows Scan app, and that turned out to solve the problem!

**** Moderator note: Converted to discussion

Windows for home | Windows 11 | Devices and drivers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2025-01-17T11:07:16+00:00

    Thank you very much

    previously I had to set up the scsnner on an older laptop running Win 7

    Extremely useful App

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  2. Anonymous
    2025-01-18T16:35:19+00:00

    I tried installing this as you suggested and then reinstalling both Scan and Scan 2 and neither worked for me. Specifically I keep getting the Error E1460-B305.

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  3. Anonymous
    2025-01-18T18:13:57+00:00

    While I appreciate everyone on the community trying to help, there are NO easy solutions..

    My Epson printer is a workforce 2960. No one apparently seems to understand that it just isn't working.

    I am now call Epson to help me get the "Scan" icon back on my computer.

    I wish I had a better system than Microsoft as it has become the "Monkey on a back"!

    Karen Duarte

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  4. Anonymous
    2025-01-22T19:10:28+00:00

    Windows scan is not as good as Epson ScanSmart. Windows scan quality is poor and I cannot scan multiple pages.

    The ET-3830 downloads are not compatible with Windows 11.

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  5. Anonymous
    2025-01-25T16:13:55+00:00

    I have an Epson V200 photo.

    Some years ago it stopped working under Windows 10 until I found a suggestion that the program C:\Windows\twain_32\escndv\escndv.exe needs to run with administrator rights. I created a shortcut and from its properties I selected the compatibility tab and the "Run as Administrator Option". This worked under Windows 10. I recall after some Windows updates (probably major features releases) I had to go back and rerun the epson programs epson13568.exe and epson322276eu. This kept the old scanner ticking along nicely for a few more years.

    This week on a new Windows 11 PC I could not get the Epson scan program (with all its features) to work but found that Microsoft Scan was able to talk successfully to the V200. This morning I have repeated the Windows 10 fix i.e. created a shortcut for C:\Windows\twain_32\escndv\escndv.exe and told it to run as administrator. I am now again able to use the Epson scan from my ordinary user account albeit when it starts I have to provide an administrator password.

    I also got the ABBY (Sprint Fine Reader) version 6 that came with the scanner to work and perform multiple page scans and OCR recognition.

    David

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