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Resolved for me, want to share with the Community:
Forget about the Epson interface and instead download and use the "Windows Scan" app here:
https://apps.microsoft.com/detail/9wzdncrfj3pv?amp%3Bgl=US&hl=en-u.s&gl=US
Once I did that my Epson DS-510 started working again. You select what device you want to use, either printers or scanners. Your scanner should appear in the dropdown list if is connected.
Some history: I had updated to Windows 11 in November 2023, and for about half a year I was able to use the DS-510 like previously. My Epson DS-510 mysteriously stopped working in May-June of 2024. In that timespan I had installed some Windows 11 updates.
Today I spent over 1 1/2 hours on the phone with Epson support and they tried to help but couldn't figure it out. Also in the course of that call we came across an option to use a Microsoft scanning app "Windows Scan," but the Epson tech said to ignore that and kept looking for other solutions.
Finally one of them said why don't you call Microsoft? It seemed to make sense to me that the problems was related to the Windows 11 update in May-Jun, since that coincided with the Epson no longer working. Then suddenly I said to myself why not at least try the Windows Scan app, and that turned out to solve the problem!
**** Moderator note: Converted to discussion
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
For lost buttons, you can hover over gray spots as noted above or you can also hit the ALT button to display hidden icons on the software. Sad that EPSON does not support the older Perfection Photo Series scanners. Their high resolution machines were ahead of their time and still great now. But while difficult, can still make it work with the loading of the software noted at the top and using ALT or hovering and clicking.
Epson now has a download for windows 11. on first look it seems everything is there in Epson Scan for my Epson 3490 photo scanner. Could they have actually given a **** about their consumers?
I could not find it. Could you send the link? Thanks in advance!!!
I have an Epson DS-510 and just upgraded to Windows 11 24H2. After installing DS510_EScan_5322_AM the software failed because it couldn't locate the scanner. I restarted the PC and the software found the scanner.
Like many, I experienced missing buttons on the Epson software. I found an Epson Scan Display Patch on the Epson Japan website. https://www.epson.jp/dl_soft/readme/35273.htm where you can download EPSONScan_W11P_20220311_S.exe. The webpage identifies which scanner software it will fix.
Run it and your Scan software buttons will return.
