Solution for: Epson scanner no longer works after Windows 11 update

Anonymous
2024-07-03T20:40:15+00:00

Resolved for me, want to share with the Community:

Forget about the Epson interface and instead download and use the "Windows Scan" app here:

https://apps.microsoft.com/detail/9wzdncrfj3pv?amp%3Bgl=US&hl=en-u.s&gl=US

Once I did that my Epson DS-510 started working again. You select what device you want to use, either printers or scanners. Your scanner should appear in the dropdown list if is connected.

Some history: I had updated to Windows 11 in November 2023, and for about half a year I was able to use the DS-510 like previously. My Epson DS-510 mysteriously stopped working in May-June of 2024. In that timespan I had installed some Windows 11 updates.

Today I spent over 1 1/2 hours on the phone with Epson support and they tried to help but couldn't figure it out. Also in the course of that call we came across an option to use a Microsoft scanning app "Windows Scan," but the Epson tech said to ignore that and kept looking for other solutions.

Finally one of them said why don't you call Microsoft? It seemed to make sense to me that the problems was related to the Windows 11 update in May-Jun, since that coincided with the Epson no longer working. Then suddenly I said to myself why not at least try the Windows Scan app, and that turned out to solve the problem!

**** Moderator note: Converted to discussion

Windows for home | Windows 11 | Devices and drivers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  4. Anonymous
    2024-10-27T10:24:09+00:00

    I spent quite a while looking for a 'fix' for my Epson V300 and couldn't find a solution...... until now.

    Using the Windows Scan app certainly works for scanning documents and photographs but not slides and film which is why I bought the V300 as it could scan all that I wanted it to.

    When I reverted back to the Epson program, it only allowed the scanning of documents, so I thought "Well at least part of it is working".

    Then I clicked the drop-down menu under 'Mode' and chose the 'Professional' mode and hey presto, it gave the option to scan films and slides.

    However, the 'preview' and 'scan' buttons were missing.

    Then I read somewhere recently (thankyou to that poster) that if you click in the grey area above the 'Help' 'Configuration' and 'Close' buttons, the preview button magically appears! Then the scan button appeared after the preview scan!!!

    Wierd I know, but I think it may have fixed the issues I had, and I hope it works for you too.

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  5. Anonymous
    2024-11-03T03:21:53+00:00

    PaulKing8, that is the weirdest fix of all time...

    And... it worked... (clicking in the grey area above help / configuration). I was seriously about to take the scanner to electronic waste after recently upgrading to windows 11...

    Thank you!

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