Solution for: Epson scanner no longer works after Windows 11 update

Anonymous
2024-07-03T20:40:15+00:00

Resolved for me, want to share with the Community:

Forget about the Epson interface and instead download and use the "Windows Scan" app here:

https://apps.microsoft.com/detail/9wzdncrfj3pv?amp%3Bgl=US&hl=en-u.s&gl=US

Once I did that my Epson DS-510 started working again. You select what device you want to use, either printers or scanners. Your scanner should appear in the dropdown list if is connected.

Some history: I had updated to Windows 11 in November 2023, and for about half a year I was able to use the DS-510 like previously. My Epson DS-510 mysteriously stopped working in May-June of 2024. In that timespan I had installed some Windows 11 updates.

Today I spent over 1 1/2 hours on the phone with Epson support and they tried to help but couldn't figure it out. Also in the course of that call we came across an option to use a Microsoft scanning app "Windows Scan," but the Epson tech said to ignore that and kept looking for other solutions.

Finally one of them said why don't you call Microsoft? It seemed to make sense to me that the problems was related to the Windows 11 update in May-Jun, since that coincided with the Epson no longer working. Then suddenly I said to myself why not at least try the Windows Scan app, and that turned out to solve the problem!

**** Moderator note: Converted to discussion

Windows for home | Windows 11 | Devices and drivers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2025-06-02T15:02:22+00:00

    I hope Windows Scan is NOT the solution ... I don't want my Scans secretly landing in a hidden Microsoft profiling database.

    Microsoft has continually forced un-welcomed tech on users by installing and activating without permission. ESPECIALLY because big tech players are feeding our data to their AI without our permission.

    EXAMPLES of Microsoft coercion without User permission:

    • Forced AI on users without the ability to disable it. As an author I value owning my IP. Courts are siding with big tech to feed user docs and data to AI without permission or licensing approval. This is a big pending issue (mid 2025).
    • Has repeatedly installed and activated OneDrive without permission (Microsoft recently did it again when I found all of my photos on OneDrive Gallery.
      I have an independent cloud backup to maintain my privacy (required by my employer/clients) - this put me in violation of my employer/client agreements.
    • I have to waste my billable hours and/or miss deadlines due to monitoring what Microsoft has a done after every upgrade and disabling and removing private data Microsoft has appropriated without my permission.

    Today is Monday morning with a full schedule ... ONCE AGAIN I must take time to trouble-shoot how to reconnect a functional scanner that I need to use after recent WIN-11 upgrades.

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  2. Anonymous
    2025-06-02T15:08:01+00:00

    Reply to Tea:

    I have had this issue with both a functional Epson V600 scanner and a Canon printer (a real workhorse) - both since a Microsoft upgrade in March 2025. It seems the source of the issue is Microsoft - not Epson or Canon as both show Connection checked for both devices but printing / scanning not working.

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  3. Anonymous
    2025-06-02T15:32:09+00:00

    Perhaps not storing our photos on the C drive where OneDrive doesn't operate? I have zillions of photos on my D: drive and must back them up on another drive using the old Windows 7 backup because they take so much room.

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  4. Anonymous
    2025-06-09T18:21:18+00:00

    Great tip for you printer. Unfortunately that software does not work for the V600 scanner.

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  5. Anonymous
    2025-06-09T19:08:12+00:00

    I found a site that has oem drivers. I downloaded the one for the V600, and it works just fine in Windows 11.

    See: https://oemdrivers.com/image-scanner-epson-perfection-v600

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