Solution for: Epson scanner no longer works after Windows 11 update

Anonymous
2024-07-03T20:40:15+00:00

Resolved for me, want to share with the Community:

Forget about the Epson interface and instead download and use the "Windows Scan" app here:

https://apps.microsoft.com/detail/9wzdncrfj3pv?amp%3Bgl=US&hl=en-u.s&gl=US

Once I did that my Epson DS-510 started working again. You select what device you want to use, either printers or scanners. Your scanner should appear in the dropdown list if is connected.

Some history: I had updated to Windows 11 in November 2023, and for about half a year I was able to use the DS-510 like previously. My Epson DS-510 mysteriously stopped working in May-June of 2024. In that timespan I had installed some Windows 11 updates.

Today I spent over 1 1/2 hours on the phone with Epson support and they tried to help but couldn't figure it out. Also in the course of that call we came across an option to use a Microsoft scanning app "Windows Scan," but the Epson tech said to ignore that and kept looking for other solutions.

Finally one of them said why don't you call Microsoft? It seemed to make sense to me that the problems was related to the Windows 11 update in May-Jun, since that coincided with the Epson no longer working. Then suddenly I said to myself why not at least try the Windows Scan app, and that turned out to solve the problem!

**** Moderator note: Converted to discussion

Windows for home | Windows 11 | Devices and drivers

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  1. Anonymous
    2025-04-23T20:33:34+00:00

    SOLVED for EPSON V30 scanner

    I tried many of the solutions that others have suggested. I'm not sure whether it was the combination of steps that ultimately worked, or just the final one (step 4), which seems the most likely. Also, please note that Windows Scan initially didn’t detect my EPSON V30 scanner, so that particular solution wasn’t an option for me. Here’s what I did:

    1- Reinstalled EPSON Scan Utility v3.50 (dated 11/15/09, file name: epson13534.exe) which Epson lists as compatible with Windows 11.

    2- Installed the Microsoft Visual C++ Redistributable located here: https://learn.microsoft.com/en-us/cpp/windows/latest-supported-vc-redist?view=msvc-170#visual-studio-2015-2017-2019-and-2022

    3- Setup EPSON scan to Windows 7 compatibility mode. Right-click on the Epson Scan icon on the desktop, then click Properties. Go to the Compatibility tab. Click the check box next to Run this program in compatibility mode for Windows 7. Then click the OK button.  

    4- Restart Windows Image Acquisition (WIA),  On your keyboard, press the Windows logo key and R key at the same time. Type services.msc and click Enter to open the Services window. Right-click Windows Image Acquisition (WIA), then click Restart (three options above properties). For me, this consistently allows EPSON Scan to launch without issues.

    If this solution works for you, you can create a simple batch file to restart the Windows Image Acquisition (WIA) service. It only takes two lines of code—just copy them into Notepad and save the file with a .bat extension. I named mine WIA_Restart.bat.

    Here’s the code:

    net stop stisvc

net start stisvc

    Note: You’ll need to run the batch file as an administrator. It’s definitely faster than manually opening the Services window and locating WIA to restart it.

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  2. Anonymous
    2025-04-26T06:54:00+00:00

    This is fantastic and a fix for me. I love the Epsen scan program and didn't want to be forced into using the Windows one. Happy days. Jane

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  3. Anonymous
    2025-05-07T14:21:26+00:00

    It's May 2025, I am using Windows 11 and my Epson scanner won't work. The driver won't even extract. There's been no workaround that works for me.

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  4. Anonymous
    2025-05-07T16:49:11+00:00

    Some users were having issues with ScanSmart not installing on Windows 11 no matter how many times I ran the installer. What I ended up having to do was extracting the ScanSmart exe file using 7-zip, and opening the MSI folder within. Then manually install each MSI file. ScanSmart would then install and become available as a program. Hope this helps!

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  5. Anonymous
    2025-05-30T07:54:00+00:00

    Yes! This worked for my v500 on Windows 11. Previously it looked like the scanner was not connecting at all, and I was seeing "device not recognized" issues. You are a scholar and a gent!

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