Solution for: Epson scanner no longer works after Windows 11 update

Anonymous
2024-07-03T20:40:15+00:00

Resolved for me, want to share with the Community:

Forget about the Epson interface and instead download and use the "Windows Scan" app here:

https://apps.microsoft.com/detail/9wzdncrfj3pv?amp%3Bgl=US&hl=en-u.s&gl=US

Once I did that my Epson DS-510 started working again. You select what device you want to use, either printers or scanners. Your scanner should appear in the dropdown list if is connected.

Some history: I had updated to Windows 11 in November 2023, and for about half a year I was able to use the DS-510 like previously. My Epson DS-510 mysteriously stopped working in May-June of 2024. In that timespan I had installed some Windows 11 updates.

Today I spent over 1 1/2 hours on the phone with Epson support and they tried to help but couldn't figure it out. Also in the course of that call we came across an option to use a Microsoft scanning app "Windows Scan," but the Epson tech said to ignore that and kept looking for other solutions.

Finally one of them said why don't you call Microsoft? It seemed to make sense to me that the problems was related to the Windows 11 update in May-Jun, since that coincided with the Epson no longer working. Then suddenly I said to myself why not at least try the Windows Scan app, and that turned out to solve the problem!

**** Moderator note: Converted to discussion

Windows for home | Windows 11 | Devices and drivers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2025-03-10T17:05:00+00:00

    Found this to work from an Epson Article.

    https://www.epson.co.uk/en_GB/faq/KA-01758/contents?loc=en-us

    Relates to:

    Windows 11, USB connection, Any Epson Scan compatible device

    Explanation:

    When using a product on Windows 11, that is connected via USB cable and starting Epson Scan program, you will receive the following message “Can not communicate with scanner”

    Solution:

    To fix this issue, you must follow the steps below

    1. Type “services”
    2. A new window will appear, scroll down the list until you see Windows Image Acquisition click on this
    3. Click on the Restart option on the left side of the window.

    You should now be able to open Epson Scan without encountering the error

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  2. Anonymous
    2025-03-10T21:00:05+00:00

    Hi Aibis,

    Thank you for this, i can't remember if i tried this one, i did try stopping starting some services, can't remember which, but i will save this for reference .. currently last few uses of the Scanner has been without issue.. so fingers crossed.. thanks again for advise.

    Neil

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  3. Anonymous
    2025-03-10T22:55:10+00:00

    Good to hear. I just stumbled into this problem with my Epson V850 Pro today, it's been about 3 months since I used it, but upon startup, bam, nothing, so I was glad to find a solution that worked.

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  4. Anonymous
    2025-03-15T10:43:54+00:00

    I have an Epson V550 and the Epson Scan software stopped working after upgrading to Windows 11.

    I followed PaulKing8's advice and installed Windows Scan, fired up Epson Scan and it was working just as before.

    I was able to scan negatives in Home Mode with no issues at present (March 2025).

    So pleased to have it working again.

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  5. Anonymous
    2025-03-16T11:55:18+00:00

    Thanks for share.

    I did install windows scan and i know it didn't see my Epson scanner, (it saw the new cannon i installed), however, not sure at what point but my Epson scanner software later started working so may be related, oddly windows scan still can't see my epson scanner.

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