Solution for: Epson scanner no longer works after Windows 11 update

Anonymous
2024-07-03T20:40:15+00:00

Resolved for me, want to share with the Community:

Forget about the Epson interface and instead download and use the "Windows Scan" app here:

https://apps.microsoft.com/detail/9wzdncrfj3pv?amp%3Bgl=US&hl=en-u.s&gl=US

Once I did that my Epson DS-510 started working again. You select what device you want to use, either printers or scanners. Your scanner should appear in the dropdown list if is connected.

Some history: I had updated to Windows 11 in November 2023, and for about half a year I was able to use the DS-510 like previously. My Epson DS-510 mysteriously stopped working in May-June of 2024. In that timespan I had installed some Windows 11 updates.

Today I spent over 1 1/2 hours on the phone with Epson support and they tried to help but couldn't figure it out. Also in the course of that call we came across an option to use a Microsoft scanning app "Windows Scan," but the Epson tech said to ignore that and kept looking for other solutions.

Finally one of them said why don't you call Microsoft? It seemed to make sense to me that the problems was related to the Windows 11 update in May-Jun, since that coincided with the Epson no longer working. Then suddenly I said to myself why not at least try the Windows Scan app, and that turned out to solve the problem!

**** Moderator note: Converted to discussion

Windows for home | Windows 11 | Devices and drivers

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  1. Anonymous
    2025-03-10T17:05:00+00:00

    Found this to work from an Epson Article.

    https://www.epson.co.uk/en_GB/faq/KA-01758/contents?loc=en-us

    Relates to:

    Windows 11, USB connection, Any Epson Scan compatible device

    Explanation:

    When using a product on Windows 11, that is connected via USB cable and starting Epson Scan program, you will receive the following message “Can not communicate with scanner”

    Solution:

    To fix this issue, you must follow the steps below

    1. Type “services”
    2. A new window will appear, scroll down the list until you see Windows Image Acquisition click on this
    3. Click on the Restart option on the left side of the window.

    You should now be able to open Epson Scan without encountering the error

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  2. Anonymous
    2025-03-05T21:29:18+00:00

    Thanks Ed,

    I should have updated people,

    I did install the scan App and it wouldn't detect the Epson, i Installed an A4 scanner (Cannon), the Cannon drivers worked with scanner, also the scan App saw the Cannon.

    I not sure in what sequence, but at some point i tried using compatibility mode to launch the Epson but failed completely with Error, then i tried run as admin. Possibly a reboot and restart. At some point after getting my scanning done on the Cannon, i tried the Epson again and it worked ??!! .. and has worked since.

    I'd purchased a high end USB cable which i haven't replaced yet (was going to be my last try).

    So, for other readers, i can't explain a) why it wouldn't work or b) how it started working, but thank to Ed and Bryden for trying to help.

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  3. Anonymous
    2025-03-05T21:03:06+00:00

    FIX: Use the Windows Scan app from the Microsoft Store.

    We are an IT firm with residential customers and this has worked with HP, Epson, and Brother multi-functions. Removing, reinstalling software never fixes scanning but if you install the normal manufacturer's latest driver and use the Windows Scan app, you should have some luck.

    Wish I could tell you who to blame but many manufacturers seem to have the same problem.

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  4. Anonymous
    2025-02-26T20:21:24+00:00

    Hi John,

    Thanks for reply, i did look at this from this thread, it would appear my windows 11 upgrade was upgraded on win 24H2 so i don't have a 23H2 to revert back to ;

    I can see last Cumulative Update on Feb 11th which is the likely culprit, i am looking at how you roll this back, but i'd rather continue to get updates so looking for another way round at the minute.

    I just installed an old Cannon Lide 300, got the drivers and software from Cannon website site.. listed as 'Windows 11' drivers and software and works fine (but really need A3) .. its a shame Epson doesn't keep UpToDate and easy to retrieve.

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  5. Anonymous
    2025-02-26T19:27:52+00:00

    What worked for me was to revert back to Win 23H2. Then I went online to find out out to set WIndows so it would not update itself again.

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