Solution for: Epson scanner no longer works after Windows 11 update

Anonymous
2024-07-03T20:40:15+00:00

Resolved for me, want to share with the Community:

Forget about the Epson interface and instead download and use the "Windows Scan" app here:

https://apps.microsoft.com/detail/9wzdncrfj3pv?amp%3Bgl=US&hl=en-u.s&gl=US

Once I did that my Epson DS-510 started working again. You select what device you want to use, either printers or scanners. Your scanner should appear in the dropdown list if is connected.

Some history: I had updated to Windows 11 in November 2023, and for about half a year I was able to use the DS-510 like previously. My Epson DS-510 mysteriously stopped working in May-June of 2024. In that timespan I had installed some Windows 11 updates.

Today I spent over 1 1/2 hours on the phone with Epson support and they tried to help but couldn't figure it out. Also in the course of that call we came across an option to use a Microsoft scanning app "Windows Scan," but the Epson tech said to ignore that and kept looking for other solutions.

Finally one of them said why don't you call Microsoft? It seemed to make sense to me that the problems was related to the Windows 11 update in May-Jun, since that coincided with the Epson no longer working. Then suddenly I said to myself why not at least try the Windows Scan app, and that turned out to solve the problem!

**** Moderator note: Converted to discussion

Windows for home | Windows 11 | Devices and drivers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2025-01-17T11:07:16+00:00

    Thank you very much

    previously I had to set up the scsnner on an older laptop running Win 7

    Extremely useful App

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  2. Anonymous
    2025-01-14T03:49:49+00:00

    Thanks so much. V500 scanner resurrected from the obsolete!

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  3. Anonymous
    2025-01-13T14:59:12+00:00

    Wow, that was a simple fix that lets me both preview and scan again! thanks so much.

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    1 person found this answer helpful.
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  4. Anonymous
    2025-01-11T20:12:14+00:00

    Epson Scan for my Epson Perfection V300 scanner wouldn't open on Windows 11. It just gave an error saying it could not open.

    I was able to resolve the issue by installing the Microsoft Visual C++ Redistributable located here:

    https://learn.microsoft.com/en-us/cpp/windows/latest-supported-vc-redist?view=msvc-170#visual-studio-2015-2017-2019-and-2022

    Direct download link: https://aka.ms/vs/17/release/vc_redist.x64.exe

    I have found that this fixes a lot of older software that worked on Windows 10 but not 11.

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    3 people found this answer helpful.
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  5. Anonymous
    2025-01-08T21:23:10+00:00

    I had an icon for scanning to my desktop computer. When we tried to scan documents to send to our attorney, the scan icon was not avialable. we realized that Microsoft had deleted this scanning option.

    We are not into this computer savey nonsense. It's KISS and it needs to be better.

    I want my icon back so I can communicate with the people who need my document and to record and save albume-(NO CLOUD) for my family!

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